Sr. Sales Ops Analyst

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The Sr Sales Operations Analyst is at the forefront of improving Sunrun’s Sales results. As a part of the Sales Operations team supporting our Sales Channels, you will impact the Sales and Customer experience by designing and implementing best practices, business processes, and data insight tools. You will respond to the most complex problems and requests from the Sales Channels, prioritize issues and fixes, and support them in improving Sales outcomes.  This will include working cross-functionally with our Sales, Training, and Software teams, among other key partners.

Our ideal team member is comfortable problem solving on their own but also communicates well with groups, delivers beyond explicit instructions, and collaborates with our Sales leaders on key solutions they need to drive meaningful results for Sunrun. 

Responsibilities

• Work directly with the Sales organization (specializing in Field and Retail sales channels) to troubleshoot and solve live issues, including the most complex ones

• Serve as a first line of support for Sales Managers when systems encounter issues: diagnose what might be happening, how to respond, and what immediate (scrappy) and medium term (scalable) solutions are needed

• Prioritize the solutions Sales needs to drive a more effective business

• Sustain a mastery level of Sunrun’s sales processes and tools. You will know everything about what tools and processes our sales team and our customers follow, and you will be intimate with everything behind the scenes that makes it work. You know every step of the [Field, Retail] channel flow, and identify ways to improve how we meet current business needs, as well as ways to adapt and evolve to meet new business needs.

• Become the subject matter expert that the Sales Leadership can rely on for consistent and clear communication; partner with them on everything from troubleshooting issues, to running pilots enabled by (or working around) our systems, and to launching new functionality at scale

• Identify pain points in the process, using both data tracking and by gathering feedback from sales teams

• Work with Sales Leadership to identify solutions that will improve sales volume and conversion, sales experience, and customer experience

• Assist in setting up measurement systems to track effectiveness of solutions

• Prioritize solutions and run major projects to implement them, start to finish (from technical requirements to sales training)

• Work cross-functionally with internal teams (SWPM, Analytics, Training, and more) on needed solutions and answers for the Sales Channels

• Must be able to thrive in a high growth environment and be comfortable working with changing priorities

Qualifications 

• Bachelor’s Degree preferred, or equivalent combination of education and experience

• Minimum of 3 years of relevant work experience as a Business Analyst, Sales Support or Sales Operations team member

• Advanced expertise in Excel (Google Sheets) and Powerpoint (Slides) required

• Experience in Salesforce required

• Applied knowledge of business metrics

• Be comfortable working with all layers of the organization - from getting feedback from sales reps to presenting to executives

• Ability to think translate complex problems into clear, prioritized solutions

• Excellent organizational, communication, and project management skills

• Experience presenting and reporting on plans and analyses to appropriate stakeholders

• Independently manage day to day activities

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary