About Our Job

This is a part-time, hourly role, and will work an average of 30 hours per week, with a maximum of 39 hours per week.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

What We Offer:

This is a part-time, hourly role, and will work an average of 30 hours per week, with a maximum of 39 hours per week. The pay range for this position $25-29/hour and is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules.  

Location:

This position will report in person to Denver International Airport. The shifts for this position will vary between the hours of 6am-11pm with weekend and holiday availability.

What You'll Do:

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.  

As an Aviation Customer Service Agent I assigned to the Concierge Team, you will be responsible for delivering exceptional service to customers traveling through our airport specifically those arriving from international destinations. Primary duties include assisting customers as they pass through the Federal Inspection Service (FIS) facility by managing various queue lines and by ensuring customers have the necessary documentation needed for the customs process.  You will also be responsible for providing meet & assist/concierge services to guests of the airport and large groups needing assistance. Additionally, you will have the ability to assist at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding etc.

This position presents an extraordinary opportunity for a highly motivated employee who thrives in a fast-paced ever- changing environment.  The work of the Aviation Customer Service Agent I has airport-wide impact and will work with the entire airport community including internal and external business partners and stakeholders to enhance the customer experience.

In addition, you will have the opportunity to do the following:

• Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.  Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service in everyday assignments, special projects and initiatives and is an active team contributor.

• Provide assistance to and ensure international arriving passengers flow efficiently throughout various queue lines throughout the Federal customs clearance process.

• Provide an elevated experience when performing meet and assist and concierge-style services

• Support a variety of airport and employee related events, including meeting and greeting guests and coordinating logistics as required.

• Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.

• Monitor airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate authority.

• Proactively provide assistance to passengers in emergency situations such as we