Field Integration Engineer, Senior

Primary Duties & Responsibilities

• Provide technical expertise through in-depth knowledge of Coherent products and ability to coordinate with other teams as necessary to ensure product success. 
• Support product development by defining, configuring, and maintaining development environments and throughout the specified product life cycle.
• Ensures smooth implementation of company products and solutions as a point of integration between customers and Coherent technical and engineering teams.
• Provides training to customers on best practices for integrating and advanced support of Coherent products.
• Oversees any necessary diagnoses, troubleshooting, service, and interfacing of complex equipment and systems. 
• Assists cross-departmental team members in assessing potential application of company products to meet customer and project expectations and preparing detailed information to support development and implementation of solutions. 
• Interprets company and customers’ needs and clarifies action plans by means of detailed reports, failure trends, service records, parts usage, diagnostic updates, and make associated internal/external recommendations. 
• Determines most cost-effective engineering repair/resolution to minimize customer downtime.
• May provide follow-up support to Coherent staff and customer personnel by disseminating technical information on specific applications, integration, and other project-related items.
• Ensures that the product integration, application, and overall solution is functioning according to specifications.
• Provide remote support and other enhanced technical support as needed to ensure optimal product performance and customer expectations.
• Advise management on customer satisfaction, product quality/reliability, and continuous product improvement.
• Participate in quarterly applications training to align on business development objectives and ensure success for associated objectives.
• Approximately 80% travel required including overnight stays

Education & Experience

• Associates degree, equivalent technical certificate/degree, and/or associated experience 
• 8-10 years relevant technical field service experience[AW1] 
• Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
• Technical reading, writing, schematics comprehension, and associated diagnostic experience.

Skills

• Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
• Technical reading, writing, and schematics comprehension experience
• Exceptional customer service skills
• Command of the verbal and written English language
• A highly functional individual both independently and within a team environment
• Valid driver’s license and passport
• Ability to work within a team environment and independently
• Proficiency with Microsoft Office products.

Working Conditions

• Industrial / manufacturing w/ limited clean room environment
• Safety focused work with regards to self and system
• Requires frequent travel to customer sites, including overnight stays, and occasional international travel (travel approximately 30%). 
• Requires rotational on-call time
• Varies from normal office, remote office, and customer work site associated conditions (site conditions vary by location, flexibility required)

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Ability to work on a ladder safely and effectively
• Ability to wear required PPE (may include safety glasses, finger cots, safety shoes, hair coverings, hearing protection, etc.)
• Must have good manual dexterity

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

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