Event Office Administrator - Guest Experience (Part-Time)

Who are we hiring?

The Event Office Administrator is responsible for the operation of the Event Operations Offices, the Guest Experience Office, and Podiums during events. Serves as the communication liaison for positive resolution of event-related guest issues.

What will you do?

• Monitors and documents radio, telephone and chat communication and dispatches appropriate staff to resolve event-related issues, escalating issues appropriately. 
• Works with department leaders to communicate all staff assignment needs and distributes radios and event-related equipment to team. Provides administrative support to all event staff.
• Works with Disabled Services group on seat relocations by tracking inventory and facilitating distribution of relocation seats; Maintains inventory of Assistive Listening Devices (ALDs), wheelchairs, and sensory bags, and provides assistance to guests requesting an accommodation. 
• Facilitates Designated Driver program and any new customer focused events/activities.
• Prepares and distributes reports company-wide, summarizing event activities and labor calls.
• Maintains a friendly and team-oriented demeanor towards coworkers.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.  

What do you need to succeed?

• Previous experience in Arena/Theater operations role is required.
• Must have excellent verbal and communication skills along with excellent interpersonal skills, and comfortable interacting with all levels of management and government agencies.
• Must be able to handle sensitive, heightened customer situations onsite, with ability to multi-task in a highly urgent environment.
• Proficient in MS Office.

Special Requirements

• General physical requirements include such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required. 
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
• May have outdoor and UV exposure
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be able to work multi-level floors, reaching up to 7 stories.
• Must be able to work within enclosed, crowded spaces.
• Must be able to work inside an elevator for long periods at a time.
• Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends. 
• Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends.

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