Customer and Product Training Instructor

Job Description

Job Title: Customer and Product Training Instructor

Working Pattern: Fulltime - Onsite

Working location: Indianapolis, IN

As a Rolls-Royce Customer & Product Training Instructor, your reputation for excellence will be the cornerstone of your success. You will play a pivotal role as a Subject Matter Expert (SME) in taking the lead in designing, developing, and delivering exceptional product and service-learning solutions for both customers and employees.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

What you will be doing:

With this attractive opportunity you will play a pivotal role as a Subject Matter Expert (SME) in taking the lead in designing, developing, and delivering exceptional product and service-learning solutions for both customers and employees.

Key Responsibilities:

• Design & Development: Collaborate with the Customer and Product Training Team to design and develop engaging and impactful learning materials that meet the needs of both internal teams and external customers.

• Training Delivery: Deliver high-quality product and service training, ensuring that the content meets the technical specifications and adheres to Rolls-Royce standards. This includes facilitating training sessions, workshops, and seminars both in-person and remotely.  Must be available for both international and domestic travel, up to 50% of the time.

• Stakeholder Collaboration: Work closely with Customer Facing Business Units (CFBU) Technical and Commercial Managers to understand and meet customer training needs, ensuring all customer requirements are addressed through tailored learning programs.

• Project Management: Manage work packages and ensure timely delivery against project milestones. Oversee the use of the project workbook tools to track progress, resolve issues, and coordinate resources for major projects and implementations.

• Quality Assurance: Ensure that all learning activities and content adhere to Rolls-Royce’s standard Customer and Product Training policies, programs, and tools. Continuously assess the effectiveness of training solutions and implement improvements where necessary.

• Customer & Employee Engagement: Foster strong relationships with both internal and external stakeholders, ensuring a clear understanding of their learning needs and providing solutions that drive performance improvement.

Basic Requirements:

• An Associates degree and 4+ years of proven experience in gas turbine engines and/or operations, or
• A Bachelors degree and 2+ years of proven experience in gas turbine engines and/or operations, or
• In lieu of a degree; 6+ years proven experience in gas turbine engines and/or product and service training environment, preferably within a technical, operations, or engineering context
• Required to be a US Citizen
  • Must be eligible to obtain and maintain security clearance
• FAA Certified Airframe and Power Plant (A&P) Certificate or equivalent recognized civil aviation authority International Licensure (e.g., EASA Part-66 B1/B2, Transport Canada AME license)
  • Candidates may be considered without an FAA A&P Certificate or equivalent International Licensure if they meet one or more of the following:
    • 4+ years of Military Aviation Maintenance Experience directly related to airframe and powerplant