Sr. Conversation Designer

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Sunnyvale, San Francisco, New York City.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

LinkedIn’s vision is to create economic opportunity for every member of the global workforce. Our global Product Design team advances this vision through quality, inclusive design. We're passionate about designing an equal, fair, and accessible platform that’s modern, engaging, and responsible.

Our products help professionals all over the world stay connected, informed, and productive. The LinkedIn ecosystem is about more than just job hunting. We create and support active communities and enterprise products around sales, marketing, learning, and recruiting.

LinkedIn's Content Design discipline is a small but growing team, and you can bring your point of view, talent, and passion to help shape our consumer and enterprise experiences. We’re looking for someone who loves making products great by using simple, clear language, can design content with an authentic, human voice, and who is energized by the challenge of building a new discipline at an established company.

This role is a blend of content design and conversational design. You’ll be a content designer whose main focus will be creating content and interaction models for chatbots across our products. You’ll join a team of content designers who:

Influence strategy and tell LinkedIn’s story by collaborating with cross-functional product teams, creating innovative experiences, and designing language that speaks directly to our members and customer

Play a key role in crafting the user experience, working with designers, product managers, product marketers, user researchers, engineers, localization professionals, brand marketers, and other stakeholders

Help shape and evolve the Content Design discipline at LinkedIn, including developing processes, structure, and design systems

Deliver LinkedIn’s vision, to create economic opportunity for every member of the global workforce, and our mission, to connect the world’s professionals to make them more productive and successful

Learn more about our design community at design.linkedin.com

#LinkedInDesign

Responsibilities

• Design interaction flows for AI-driven chatbots
• Help train AI to match LinkedIn’s brand voice and tone by creating sample responses, guidelines, and conversation maps
• Collaborate with researchers, product designers, content designers, product marketers, localization, prompt engineers, and legal representatives to ensure our chatbot content is consistent, natural-sounding, compliant, inclusive, and accessible
• Keep up to date on best practices for conversation design, natural language processing, and natural language generation
• Document and demonstrate processes, workflow, feedback history, and decisions
• Contribute to a library of new gen-AI content patterns and guidelines
• Help develop a chat persona, including a consistent voice and tone for LinkedIn's conversational experiences
• Work with a global lens to deliver consistent content experiences across the product ecosystem
• Identify opportunities for content design involvement within the business area
• Present case studies to the team, business area, and larger Design organization
• Create and influence processes to streamline production in the business area
• Coach other disciplines in content/conversation design collaboration and practices
• Provide tools, talks, tips, and forums to communicate value and elevate the writing of the entire team

Qualifications

Basic Qualifications

• 5+ years of experience planning, writing, editing, and creating content strategy for web and mobile
• 3+ years of experience developing interaction flows and dialogue for conversational UI
• Background in UX and experience collaborating with design and user research
• To be considered for this position, you must include your p