North America Customer Success Manager (based in Romania)

<p><b>Applicants are required to write and speak fluent English! </b></p> <p>The<b> </b>Oracle North America Customer Success Manager (Romania) position is a high visibility individual contributor role whose core competencies include excellent communication skills, experiences in program governance, ability to facilitate Business Architecture, IT and Roadmap sessions, and strong customer relationship management skills.  The CSM has the ability to identify design and configuration deviation from best practices and to align a customer’s business strategy and objectives with an enabling Oracle based solution.</p> <p>The North America SaaS Customer Success Manager (Romania) serves as a leading contributor and valued team member who provides direction, mentoring and thought leadership to our customers.  Work is non-routine and situationally complex, involving the execution of advanced functional / technical skills in the area of SaaS applications.</p> <p>Our CSMs (1) develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their Oracle investment and to ensure renewal of the SaaS subscription; (2) are responsible for maintaining a high level of customer satisfaction by advising on product/implementation best practices, providing product adoption and release guidance while serving as a liaison between their customers and Oracle’s internal operations; (3) identify product expansion/up sell opportunities.</p> <p>Engaging with the customer and their partner implementation executive teams will be a critical component of this role so effective executive communication and negotiation skills are critically important.</p> <p><b>The Preferred Qualifications include:</b></p> <p>Drive maximum customer satisfaction and adoption of Oracle solution for North American customers; identify/drive product expansion opportunities via high value relationship with the customer.</p> <p><b>Job Requirements:</b></p> <p>Job duties are varied and complex utilizing independent judgment.  Preferred qualifications, as follows:</p> <ul> <li>BS Degree or equivalent experience</li> <li>Five (5) to seven (7) years of professional experience in customer facing roles, preferably with Cloud and/or Software technologies</li> <li>Experience with SaaS products, preferably Oracle</li> <li>Experience managing customer relationships</li> <li>Experience working in cross-functional teams to deliver a superior customer experience</li> <li>Implementation experience as an advantage</li> <li>Demonstrates good communication, customer management and project management skills</li> <li>Self-driven and able to perform consistently at a high level in a fast-paced environment</li> <li><b>Able to work North America business hours</b></li> </ul> <p><b>What we’ll offer you</b></p> <ul> <li>A competitive salary with exciting benefits</li> <li>Flexible and remote working so you can do your best work</li> <li>Learning and development opportunities to advance your career</li> <li>An Employee Assistance Program to support your mental health</li> <li>Employee resource groups that champion our diverse communities</li> <li>Core benefits such as medical and life insurance</li> <li>An inclusive culture that celebrates what makes you unique</li> </ul> <p><span><b>#LI-DNI </b></span></p><p> </p><p>Career Level - IC3</p> <p>Work with medium to large sized customers, developing a partnership to ensure they are successful by realizing the value of their investment with Oracle. </p><p>Responsible for: (a) maintaining customer satisfaction by serving as a liaison between the customer and Oracle’s internal organizations, (b) reviewing key application statistics and supporting information to identify best practice opportunities, and (c) interacting with key customer contacts and advising on best practices for maximum utilization of their specific applications. Responsible for sharing information across the organization via defined methods.</p> <p></p> <p>As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.</p> <p>When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.</p> <p>We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.</p> <p>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p> <p>We’re committed to including people wi