Project Manager Lead - Member Value

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Project Manager Lead serving on the Member Value team, you will lead the execution and delivery of moderately to highly complex initiatives that drive strategic business goals and operational objectives. In this role, you’ll manage project scope, timelines, budgets, and deliverables, ensuring work efforts are completed efficiently and aligned with program-level requirements. You’ll collaborate with key stakeholders, vendors, and cross-functional teams to balance competing priorities, negotiate solutions, and achieve mutually beneficial outcomes. Additionally, you’ll apply established EPMO processes, standards, tools, and controls to successfully deliver projects while supporting business transformation and operational excellence.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL

Relocation assistance is not available for this position.

What you'll do:

• Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level visibility within a program to achieve strategic business goals and operational objectives.

• Works closely with cross-functional teams and resources to achieve work efforts and milestones within established timeframes and program guidelines.

• Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework.

• Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget.

• Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members.

• Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.

• Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter experts.

• Removes obstacles and impediments to ensure business and operational objectives are met.

• Develops, tracks, and maintains work effort(s) budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

• Manages ambiguity and consistently seeks to drive clarity amongst work effort(s) stakeholders.

• Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.

• Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.

• Identifies and determines interdependencies of work within work effort(s).

• Participates in work effort(s) closure activities to determine benefit / business impact realization to include retrospective management.

• Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.

• Drives adoption and challenges standards.

• Leads subject matter experts.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 8 years of relevant experience in project or program management, including planning, tracking and delivery.

• Expert know