Cage Operations Manager - Full Time (Harrah's Hoosier Park)

JOB SUMMARY:
Analyzes and organizes cage and count operations and procedures such as P & L review, review of payroll/FTE analysis, personnel, information management, filing systems, requisition of supplies, and other clerical services.
DIRECTLY SUPERVISES: Asst Cage Operations Manager, Count Room Manager, Cage Training Supervisor

KEY JOB FUNCTIONS:

• Maximizes cage and count productivity through proficient use of appropriate software applications. Thorough understanding of Credit and collections including issuance of credit.
• Researches and develops resources that create timely and efficient workflow. Establishes uniform correspondence procedures and style practices.
• Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal for records. Plans cage layout, develops cage budget, and initiates cost reduction programs.
• Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. Prepares activities reports for guidance of management.
• Coordinates activities of various workers within department. Maintains contact with customers and outside vendors.
• Ability to perform assigned duties in highly interruptive conditions and under constant pressure. Must be able to compute mathematical totals quickly and accurately.
• Excellent oral and written communication skills. Excellent guest service skills.
• Ability to analyze all Cashier/Main Bank transactions.
• Ability to maintain accuracy of cash and supporting documentation. Ability to train Cashiers/Main Bankers and Count team.
• Ability to use good judgment in intense situations.
• Thorough knowledge of Title 31 including reporting and monitors regulatory compliance standards to ensure they are adhered to.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:
Responsible for the overall direction, coordination, and evaluation of the Cage/Count and Credit Operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

EDUCATIONS and/or EXPERIENCE:
Bachelor's degree (B. A.) from four-year college or university; and three to five years of experience in progressively responsible positions in Cage/Count and Credit Operations or five to ten years of experience in progressively responsible positions in Cage/Count and Credit Operations or equivalent combination of education and experience.
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be computer literate. Ability to perform assigned duties in highly interruptive conditions and under constant pressure. Must be able to compute mathematical totals quickly and accurately. Excellent oral and written communication skills. Excellent guest service skills. Ability to analyze Cashier/Main Bank transactions. Ability to maintain accuracy of cash and supporting documentation. Ability to train other Cashiers. Ability to use good judgment in intense situations. Must have supervisory and management experience in Cage, Count/Drop and Credit.

SOCIAL SKILLS AND EXPERIENCE:
Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED PERSONAL COMPETENCIES:
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co- workers. Responsi