Inbound Business Development Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Manager, Inbound Business Development @ Klaviyo!

Klaviyo is seeking a talented and dynamic Inbound BDR Manager to join our rapidly growing Sales organization. This role will be responsible for leading and developing a team of Business Development Representatives (BDRs) to effectively qualify inbound leads and provide an exceptional experience for prospective clients. The ideal candidate will have a proven track record in sales development leadership, talent acquisition, coaching, and performance management. This role will be instrumental in shaping Klaviyo’s future sales leaders and driving consistent revenue growth from inbound channels.

Hybrid: in Boston, MA 3x a week

Key Responsibilities:

• Team Leadership & Development: Hire, train, and manage a team of high-performing Business Development Representatives. Develop a coaching culture that emphasizes professional growth and continuous improvement.
• Pipeline Ownership: Take full ownership of the monthly inbound pipeline goal, ensuring consistent achievement through rigorous performance tracking and optimization.
• Performance Management: Provide daily sales coaching and constructive feedback to improve conversion rates and drive consistent results.
• Data-Driven Decision Making: Monitor and analyze key performance indicators (KPIs) to ensure productivity and success. Report trends effectively using Salesforce (SFDC) to inform strategic decisions.
• Cross-Functional Collaboration: Work closely with Sales, Sales Operations, and Marketing teams to optimize lead qualification processes and improve outbound productivity.
• Talent Development: Identify high-potential individuals, provide structured training and development plans, and groom them into future sales leaders within Klaviyo.
• Process Optimization: Continuously refine and implement best practices to enhance the efficiency and effectiveness of the inbound sales development process.
• Professionalism & Accountability: Maintain the highest standards of integrity, professionalism, and accountability within the team. Foster a high-energy, performance-driven culture.

Qualifications & Experience:

• Minimum 2+ years of SaaS sales experience, preferably in Marketing Technology.
• At least 1+ year of experience managing and hiring a Sales Development team in a SaaS environment.
• Prior closing experience is  preferred, demonstrating a strong understanding of the front funnel and  full sales cycle.
• Exceptional coaching and leadership skills, with a hands-on approach to talent development.
• Passionate about developing sales professionals and fostering career growth.
• Strong ability to assess skill gaps and implement targeted improvement plans.
• Comfortable working in a fast-paced, ever-changing environment with a results-driven mindset.
• Highly detail-oriented and organized, with a keen eye for process efficiency.
• Proficiency in Salesforce (SFDC), GONG, Zoom Info and LinkedIn Sales Navigator.

Why Join Klaviyo?

• Be a key player in a rapidly growing, high-energy organization.
• Work alongside top-tier sales professionals and industry leaders.
• Enjoy a collaborative and innovative work culture focused on professional development.
• Competitive compensation, benefits, and career advancement opportunities.

If you are a driven sales leader passionate about building high-performing teams and developing future sales professionals, we encourage you to apply for this exciting opportunity at Klaviyo!

 

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Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to cr