Engagement Associate

Patreon is the best place for creators to build exclusive content and community for their fans. We enable creators (podcasters, writers, musicians, illustrators, etc) to connect with their fans directly and make money from their creative work. Creators can sell one-off items from their own shops or offer recurring monthly memberships with exclusive access to their work.

There are over 250,000 active creators earning on Patreon and over 10 million members. Our goal has always been to help creators achieve financial freedom doing what they love - and we're leaders in the space, having sent over $3.5 billion earned by creators on our platform. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for an Engagement Associate to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

This role is also open to those in Los Angeles remotely.

About the Role

What you will do:

• Build trusted relationships: Every day you’ll work with our most important creators and earn their trust that the Patreon platform and team is essential to unlocking earnings and connection with their fan base that allows their creative business to flourish.

• Offer white-glove service: Respond to creator emails in a timely manner, triaging to our Product Support team when needed, and addressing strategic inquiries. Develop and manage consistent proactive outreach as well, tailoring opportunities for engagement based on creators’ interests. 

• Strategic Consultations: Work with creators to address their unique business-critical needs and goals through motions like tier revamps and best practice sharing.

• Drive increased earnings: Accelerate creators’ growth trajectory by coaching them on how best to increase  traffic to their Patreon page, improving fan-to-member conversion rates, and maximizing long-term retention of existing members.

• Level up creators’ product mastery: Coach creators on how to use the Patreon platform, new product launches, and third-party integrations to achieve their membership goals.

• Identify appetite for increased engagement: Through your touch points with creators, identify those who gradually become more engaged with Patreon and would benefit from a longterm 1:1 relationship with our Partner Managers.

• Partner with the Product team: Enroll creators in product testing, log their product feedback, and advocate internally for their needs. 

• Partner on marketing opportunities: Coordinate with cross-functional Patreon teams to showcase the creators you work with in promotional, event, and press opportunities that are mutually beneficial to the creator and Patreon.

• Inspire evangelism for Patreon: Translate the investment we make into creators into the strength of their advocacy for Patreon, driving more fan and creator interest in the platform.

Skills and experience you possess:

• 3+ years of experience in customer success, talent management, partnerships,

• Customer/partner management: Experience managing customer/partner relationships, particularly with creators making videos, podcasts, or music

• Expansion revenue delivery: Proven success in an environment with revenue growth targets from each managed account

• Cross-functional partnership: Strong relationships and execution with internal stakeholders across marketing, communications, customer support, product

• Applying data insights to customer needs: Digging into insights about performance and translating them into customized, actionable steps for customers

Projects you may work on:

• Test and iterate on tactics for engaging top-of-market creators

• Partner with our Data Science team to identify creators at risk of leaving, moments to proactively celebrate creators, as well as offer creators additional self-serve analytics

• Develop quarterly outreach campaigns to invite strategic growth conversations 

• Revamp of a creator’s tiers to drive more member acquisition and sustainability for the creator

• Partnering with a creator to develop a plan for content & promotion in conjunction with a major launch for their fans

• Identifying and exploring relationships with additional creators who could be the next strategic c