Field Performance Technician

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

About Sunrun

Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward.

Overview
The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team.  This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components

• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations

• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues

• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce

• Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction

• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.

Education And Experience

• High School diploma is required

• 1 - 3 years of previous field construction or solar experience required

• PV design or PV electrical experience is preferred

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.

• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required​

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards

• Must be a motivated team player, looking to succeed 

• Proven track record of excellent customer service

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Strong computer skills

• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construc