Job Summary: 

Maximize the effectiveness and impact of all functional and technical activities related to a crucial student success platform for which the university registrar: credential progress and completion, strategic scheduling, data extraction and analysis, regulatory privacy and security of student education records, catalog and curriculum management, graduation and commencement, and student retention and risk analysis.

Essential Functions:

* Ensure maximum solution/platform effectiveness, efficiency, consistency and compliance. Maintain accurate and up-to-date process and training documentation digitally. Work with information technology services, stakeholders and the university registrar to explore and make platform changes necessary to further enhance technology/platform adoption. Provide platform support to functional users across campus.  Assess emerging technologies in support of student success. Effectively articulate and navigate student information system and platform table structures and functional interdependencies.

* Guarantee data integrity and process quality assurance.   Conduct data audits.  Mitigate problematic and erroneous workflow and output. Update and maintain queries and reports to accommodate functional and technical changes to assigned platform. Support relevant aspects of interdepartmental systems projects to ensure timely milestone completion.

* Consistently provide judicious and objective academic policy support to students, faculty, administrators and staff. Abide by all federal, state and university rules and regulations related to assigned solution/platform. Respond to special requests and appeals professionally and prudently.

* Actively participate in departmental budget planning, staffing, professional development and technology deployment. Be creative and innovative in the execution of other assigned duties.

Additional Position Information:

Required Qualifications:

Education: Master's degree from a regionally accredited educational institution required.

Experience: Requires a minimum of 6 years of related work experience, with at least 4 years in higher education. Exceptional communication and customer service skills, leadership qualities and technical aptitude are required. Direct student information system experience and a solid understanding of relational databases and/or object-oriented software design are required. Demonstrated ability to maintain regulatory compliance and to adapt to changing technologies required.

Application Instructions:

In order to be considered for this position, please complete the online application, and attach a concise cover letter and your current resume.

Application Deadline: Applications will be reviewed after December 24, 2024, but will continue to be accepted through December 31, 2024.

Compensation:

Commensurate with experience.

FLSA Status (exempt/nonexempt):

United States of America (Exempt)

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

Judy Casserman

Email:

judy1@uakron.edu

________________________________________________________________________

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search. 

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Stateme