Digital Learning Account Manager

Job Description:

Company description:

 

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

 

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

 

Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus’ global success and play a vital role in Airbus’ transformation journey in  standardisation, harmonisation, digitalisation and automation of end-to-end processes (e.g.Procure to Pay) of all overhead functions. Our target is that siloed ways of working / processes will be a relic of the past within the AGBS. To drive such culture change  we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers. All while embracing a spirit of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability and teamwork.

 

Our purpose defines why we exist: ‘We pioneer sustainable aerospace for a safe and united world’.

We are looking for a Project Manager to join our Creative Team in Lisbon.

 

Responsibilities:

 

 Airbus Beyond is a subsidiary of Airbus created with the sole purpose of guiding people and organisations beyond their current boundaries, setting new standards for aerospace. We empower aerospace professionals with the knowledge, skills and behaviours needed to thrive in the industry - embracing new challenges, fostering innovation and equipping their teams for change. 

 

And we are now looking for our future Digital Learning Account Manager, who will be in charge of leading and supporting digital learning projects for Airbus Beyond, such as e-learnings, video courses and other audiovisual assets. As part of the Airbus Beyond Studio, you will be tasked with translating the pedagogical and creative needs of our clients into a concrete and actionable plan, optimising all of Airbus Beyond’s resources.

  

Main tasks:

 

• Support of the Creative Lead in his responsibility to achieve the studio’s goals.

• Lead a team of Account Managers and manage the studio’s capacity and workflow.

• Work closely with our studio’s copywriters and designers, coordinating multiple tasks and initiatives on a day to day basis.

• Schedule projects, with performance follow up (e.g. milestones) and reporting throughout all phases.

• Ensure projects are aligned (or go beyond) client’s expectations in terms of quality.

• Manage the planning and status of all processes, having a global overview and reporting any issues that arise.

• Setup and lead meetings with clients.

• Support efficient communication and act as a focal point for client management.

• Shape methods and tools in accordance with the needs of each project.

• Follow up on the workload spent on end to end projects.

 

This role may involve occasional travel for business and as such you must be able to travel.

 

Requirements - our ideal candidate will have

 

• The candidate should ideally have 4+ years of experience as a project manager  in the advertising and communication sectors (L&D creative studio, digital communication agency, design studio...).

• Proven track record of experience managing a team and respective workflow.

• Experience in leading various projects and managing different stakeholders.

• Understand the fundamentals of User (Learner) Experience Design with a focus on ergonomics, usability and accessibility principles.

• Strong facilitation skills for coaching, motivating & enabling the team.

• Ability to negotiate, influence and to manage conflicts.<