Assistant Director of Student Financial Services

Special Instructions to Applicants: Please attach a resume and cover letter in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues. 

About Rice

Boasting a 300-acre tree-lined campus in Houston, Rice University is ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.

Position Summary

The Assistant Director of Student Financial Services serves as a primary resource for students across nine MBA and Specialty Master’s programs. This role is responsible for providing clear, specialized guidance to a diverse population of graduate business students, helping them navigate their financing options and loan eligibility. Working in close partnership with the Director, this position also serves as one of the School Certifying Officials (SCO), ensuring the accurate delivery of VA and military education benefits. As a key member of the Jones Graduate School of Business Student Financial Services’ team, the Assistant Director helps to bridge the gap between admissions, student accounts, and federal compliance to ensure a seamless financial experience for every student.

Ideal Candidate

The ideal candidate is a versatile professional with experience in higher education and a commitment to the graduate student experience. We seek a proactive collaborator with the analytical skills necessary to manage complex financial data and a natural aptitude for navigating systems such as Banner, Slate, or VA-specific platforms. While direct experience with VA benefits is advantageous, we prioritize candidates who are highly student-centric and equally comfortable with detailed financial reconciliation and the technical nuances of federal and veteran educational compliance. This role requires operational excellence and the ability to maintain high standards of service and accuracy for a professional student population.

Schedule: This position may be offered as a hybrid role and may combine both in-office and remote work to provide flexibility and support collaboration.

Purposed Hiring Range: $55,000-60,000 annually

*Exempt (salaried) positions under FLSA are not eligible for overtime.

Requirements

• Bachelor’s degree 
  • In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year-for-year basis may be substituted
• Two or more (2+) years of administrative and/or customer service experience 

Skills

• Proficient in aid packaging and the application of complex federal and institutional policies.
• Strong quantitative skills with a focus on accuracy, speed, and meticulous financial reconciliation.
• Skilled in one-on-one student advising on debt management and budgeting with high tact and discretion.
• Skilled in navigating enterprise-level systems, with a natural aptitude for learning specialized federal and veteran-focused platforms.
• Excellent verbal and written communication skills, with a demonstrated ability to work effectively with diverse internal and external stakeholders.
• Must be detail-oriented with organizational and problem-solving skills and be able to manage deadline-oriented projects.
• Knowledge of multiple financial aid systems, document management systems, Windows-based environment, and office applications

Essential Functions 

• Deliver high-touch, consultative support to a diverse portfolio of graduate business students, providing expert interpretation of complex federal, institutional, and VA Educational Benefit policies. 
• Serve as a strategic student financial services advisor to prospective and enrolled students,