US Service & Delivery Team Lead - Vice President

Step into a leadership role where your expertise will drive operational excellence and innovation across global markets. As a Service Delivery Team Lead, you’ll have the opportunity to shape critical processes, collaborate with talented professionals, and make a direct impact on the success of our business. This position offers outstanding career growth and mobility, allowing you to expand your skills in project management, stakeholder engagement, and service oversight. Join a dynamic team that values your insights and empowers you to deliver best-in-class solutions while advancing your professional journey.

As the US Asset Management Operations Service Delivery Team Lead, you will serve as a vital resource for Asset Management Operations, the front office and client-facing stakeholders. You will act as the liaison between the business, technology, control partners, and operations. 

Job responsibilities

• Lead the US RIO Service & Delivery Team
• Provide comprehensive trade flow support across all global product channels
• Monitor and address ongoing support needs to manage changes and close gaps
• Drive continuous improvement initiatives to reduce risk throughout the trade process
• Manage governance and oversight change projects
• Facilitate training sessions for new application users
• Collaborate with business, technology, and operations to set priorities and plan releases
• Define requirements for future enhancements and new products
• Respond to ad hoc queries from operations, technology, and front office teams
• Validate invoices from the Administration Agreement provider
• Provide and communicate solutions (in person, by phone, and by email) in a fast-paced, high-pressure environment

Required qualifications, capabilities, and skills

• Broad interest in the financial services industry
• Commercially astute
• In-depth knowledge of Excel, PowerPoint, and Internet technologies 2 
• Highly disciplined, a self-starter, and the ability to execute on assignments independently 
• A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism 
• Attention to detail with good written, verbal, and problem-solving skills 
• Excellent organizational and time management skills 
• Ability to communicate with all levels within the Line of Business 
• Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking 

Preferred qualifications, capabilities, and skills

• Bachelor’s degree 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans