Mountain Top Retail Supervisor

Job DetailsJob Location: Anakeesta - Gatlinburg, TN 37738Salary Range: $18.32 HourlyWant to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park creates unique outdoor experiences at the top of the Smoky Mountains and we want YOU to be a part of it!

Join the Anakeesta family, build your career and discover the magic in the mountains!

 

Anakeesta is seeking Retail Supervisors that support the management team by training and guiding retail staff to represent the originality and authenticity of all the products that we offer at Anakeesta.  They will be a role model to sales associates, and knowledgeable about all items and products.

Responsibilities


Supervise retail staff
Coach and develop staff to meet sales, service and standards objectives
Consistently ensure that merchandise is properly displayed and marked
Continuous awareness/communication of inventory amounts, top selling items and low selling items
Work on store displays
Personal knowledge of merchandise, as well as ability to train associates in knowledge of merchandise 
Coach, counsel, encourage, recruit, train, and discipline employees
Evaluate on-the-job performance
Ensure merchandise is clean and ready to be displayed
Maintain inventory 
Keep up with fluctuating supply and demand
Recognize associates that are performing well, as well as those that are improving
Ensure promotions are accurate and merchandised to the company’s standards
Train staff to use Point of Sale system for all transactions, inventory, ordering, and reconciliation
Utilize information technology to record sales figures for data analysis and forward planning.
Ensure standards for quality, guest service, health and safety are met
Ensure guests are taken care of in a polite and courteous manner
Maintain store's cleanliness and health and safety measures
Assist in creating schedules and organize and distribute staff schedules
Partner with Retail Manager to conduct staff meetings
Help retail sales staff achieve sales targets
Manage different departments within the store
Handle customer questions, complaints, and issues with professionalism 
Always makes a professional presentation both in dress and mannerism
Clock in and out using Point of Sales system to record actual hours worked
Other duties as assigned

QualificationsQualifications


18 years of age or older
Previous leadership experience in sales and retail
Experience with cash transactions and credit cards
Experience in stocking and displaying products
Great customer/guest experience background 
Knowledge of and previous experience using Point of Sales
Ability to coach and direct team members
Ability to address performance/behaviors and have conversations regarding accountability.
Able to work in all-weather conditions.
Available to work days, nights, weekends and holidays
Willingness to complete CPR/AED training


Physical Requirements


Able to lift up to 50 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl
Must be able to stand and/or walk for long periods of time on uneven ground


Perks


Work with an enthusiastic team and create lasting memories
Free parking
Competitive pay
Paid time off
Medical, dental, and vision Insurance
Life insurance
401K
Free admission for employees and their immediate family
Employee discounts on food and merchandise
Generous pass exchange program with area attractions