Collections Customer Service Representative

Collections Customer Service Representative

 

Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX, 78249

Employment Type: Full-time, $17/hr

Supporting: Inbound/Outbound Collections

 

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.  

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.  

 

Here's What the Job Really Looks Like  

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. 

 

How You'll Make an Impact  

• Deliver a positive, supportive experience for every customer by actively listening, showing empathy, and resolving issues efficiently
• Use strong communication and problem-solving skills to understand customer needs and guide them to clear, effective solutions
• Manage multiple systems and tools while assisting customers, ensuring accuracy and attention to detail in every interaction
• Thrive in a fast-paced environment by handling a high volume of calls or cases while maintaining quality and professionalism
• Apply your customer service or sales experience to build trust, create meaningful interactions, and drive positive outcomes
• Continuously learn and adapt to improve performance, contribute to team success, and enhance the overall customer experience

What'll Set You Up for Success  

Required:  

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Strong communication and customer service skills, including active listening, empathy, and problem-solving
• Able to clearly document customer issues with accuracy and attention to detail
• Comfortable multitasking across systems while assisting customers
• Able to handle a high volume of work, including back-to-back calls or cases
• Basic knowledge of Microsoft Office

For Internal Candidates:  

• Must not be on any corrective action or performance plans  
• Must have held your current position for 6+ months  
• Must have relevant industry/program experience  

 

Location Note: We’re currently hiring for this position in San Antonio, TX.  

 

Why Alorica?  

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.  

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.  

 

What We Offer:

• Health, dental, and vision coverage with HSA options 
• Paid time off 
• Flexible pay options: daily or weekly pay 
• 401(k) retirement plan 
• Leadership development programs that really grow your career 
• Open access courses through Alorica Academy 
• Paid training and tuition reimbursement 
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more 
• Employee assistance program for personal and professional support 
• Additional voluntary benefits to meet your individual needs  
• Performance-based credits redeemable at the onsite eatery 
• Onsite dining options, including grab-and-go meals and beverages 
• Comfortable second-floor lounge with soft seating and quiet spaces 
• Dedicated lactation and prayer room for comfort and privacy 
• 24/7 on-site security 
• Free on-site parking 
• Business casual dress code for a polished yet comfortable work styl