Logistics & Customer Support

We are Neumann Kaffee Gruppe. And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,200 employees in over 26 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity. 

Neumann Gruppe USA, Inc. (NGUS) is a holding company that provides shared support services to the three NKG import companies in the United States: Rothfos, InterAmerican Coffee and Atlas Coffee Importers. These shared services — which include Logistics, IT, Human Resources and Accounting — enhance both efficiency and communication. 

Key Responsibilities:

 

• Gain a thorough understanding of GCA, ECC, and Incoterms contracts to ensure effective follow-up on contract execution.
• Coordinate the issuance of Delivery Orders (DOs) and haulage arrangements per client requests.
• Monitor daily position reports to track the status and progress of existing contracts.
• Collaborate with the trade and inbound logistics teams to maintain an efficient and timely shipping schedule.
• Communicate and coordinate with clients and transportation providers to manage delivery logistics.
• Generate and deliver reports based on specific client requirements.
• Perform additional duties and responsibilities as assigned by the manager. Support quality control activities, including liaising with QC teams and handling sampling tasks.
• Manage inventory levels and accuracy.
• Contribute to risk management through relevant reporting.
• Oversee and process price fixations as needed.
• Calculate margins to support commercial decision-making.
• Reconcile position reports for accuracy and completeness.
• Enter and maintain contract data accurately in relevant systems.

KNOWLEDGE & SKILL REQUIREMENTS

• Associate degree / Ideally a bachelor’s degree.
• Must be proficient in Microsoft Office.
• Must have the ability to work in a fast-paced deadline driven environment with minimal to no supervision.
• Strong ability to multitask multiple requests and respond in a timely manner
• ​High motivation and critical thinking skills to create an efficient and
• organized workflow.
• Strong communication skills, written and verbal.
• High attention to detail and delivery of quality outputs.
• Strong organizational, problem solving, and interpersonal skills. Self-driven and results focused.
• To be able to work independently, as well as part of a team.
• Team player.
• Problem solving and decision-making skills.

Please get in touch with your first point of contact:

Nicole Osorio [C]