Customer Service Representative

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview
The Customer Service Representative handles customer inquiries, resolves issues, and ensures a positive customer experience across communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products or services
• Resolve customer concerns or escalate when necessary
• Process orders, returns, and service requests
• Maintain records of customer interactions
• Follow service standards and company policies

Qualifications

• Strong verbal and written communication skills
• Customer-focused and problem-solving mindset
• Basic computer and data entry skills
• Ability to work under pressure and manage multiple tasks
• Attention to detail
• Reliable and professional demeanor

Additional Information

• Competitive salary package
• Growth opportunities within a supportive and expanding organization
• Skill development in sales, communication, and client relations
• Collaborative and professional work environment
• Full-time job position with consistent schedule