Manager, Customer Experience - NY, NJ, CT Markets

Travel:  *** Willingness to travel locally (~20%) 

Salary:  $75,000 - $85,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car 

 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

 

Job Summary

The Manager, Customer Experience plays a critical role within Coffee Distributing Company’s (CDC) Account Management Team, leading strategic efforts to grow and retain CDC Direct business.  Duties include driving customer satisfaction, team development, client retention, and operational excellence across key markets. 

Key Responsibilities:

Leadership & Strategy 
• Drive performance of the Direct Account Management team by leading Account and Associate Account Managers to strengthen customer retention and accelerate growth 
• Build and maintain relationships with CDC’s key customers across NY, NJ, and CT 
• Enhance the operating model incorporating success metrics, such as Client Health and Satisfaction, resulting in consistent and exception customer experiences 
• Collaborate with CDC leadership and departments to promote transparency and continuous improvement 

Team Development 
• Champion corporate initiatives, fostering a culture of accountability and hospitality 
• Promote diversity, equity, and inclusion across the Direct Account Management function 
• Conduct annual performance reviews, providing coaching and career mapping 
Financial & Operational Insight 
• Analyze business metrics and trends to inform retention strategies 
• Link customer experience improvements to measurable business outcomes 

Preferred Qualifications: 
• Bachelor’s degree or equivalent experience 
• 4+ years of progressive leadership experience in account management and/or customer service 
• Proven success in business growth and retention 
• Strong communication, presentation, and interpersonal skills 
• Ability to prioritize, multitask, and adapt in an agile environment 
• Adapt easily to new and proprietary technologies 
• Willingness to travel locally (~20%) 

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental