Director, Data Product Owner - ISSCOM & Crosswalk

The Director, Data Product Owner – ISSCOM & Crosswalk will lead the strategy, delivery, and lifecycle management of two critical enterprise data products: ISSCOM, the global master and reference data system of record, and Crosswalk, a strategic data mapping capability enabling alignment between internal and external data standards. 

This role is accountable for maximizing product value by driving roadmap prioritization, ensuring operational excellence, and enabling scalable data interoperability across enterprise processes and external data ecosystems. The Director will act as the bridge between business stakeholders, data governance teams, and technology partners to ensure that master data assets are reliable, standardized, and analytically consumable at enterprise scale. 

Key Responsibilities 

Data Product Ownership & Strategy 

• Define and own the product vision, roadmap, and success metrics for ISSCOM and Crosswalk in alignment with enterprise data strategy. 

• Prioritize enhancements based on business value, regulatory requirements, and operational impact. 

• Drive product lifecycle management, including backlog grooming, release planning, and feature adoption. 

Master Data Governance & Quality 

• Ensure ISSCOM remains the authoritative source for global master and reference data through strong partnership with global data governance domain leads and relevant systems controls. 

• Establish and enforce data quality standards, stewardship processes, and audit mechanisms. 

• Partner with domain leaders (Customer, Supply Chain, Finance, etc.) to align data definitions and business rules. 

Crosswalk Capability Leadership 

• Lead the evolution of Crosswalk as a critical integration layer for harmonizing internal and external data standards. 

• Drive expansion beyond initial enterprise use cases to support local Operating Unit (OU) usage the increase the overall value of the capability and ROI of the related technology and resource investments 

• Enable consistent mapping of key entities (e.g., brands, products, customers) across third-party data providers. 

• Partner with analytics teams to support unified reporting and insights leveraging cross-referenced datasets. 

Operational Excellence & Support Oversight 

• Oversee technical support processes, including ticket triage, resolution SLAs, and root cause analysis. 

• Ensure timely resolution of production issues while driving continuous improvement in system reliability. 

• Monitor product performance, usage, and adoption metrics. 

Integration & Ecosystem Management 

• Track and manage upstream and downstream system integrations