Senior Customer Success Manager - DACH

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Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the Role:

The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities.

What you'll be doing:

• Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the DACH region by aligning Camunda technology to their business strategy and goals

• Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan

• Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment

• Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty

• Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor

• Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues

• Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references 

What you bring:

• Ability and/or willingness to use our product.

• Customer-centric mindset (external and internal) and an ability to hold value-based conversations with customers on how technology helps them succeed

• Comfortable holding conversations with IT colleagues/customers (understand technical jargon)

• Ability to be self-sufficient and adaptable to change while working on some of our largest customers

• Ability to lead external and internal meetings; know how to handle off-script topics brought up by customers

• Fluency in English and German

Nice-to-haves:

• Domain expertise in automation, orchestration, digital transformation, or adjacent fields

#LI-AL1 #Li-Remote #DACH

What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills,