Senior Product Manager - Mobile

Start Your Journey With Us by joining Marriott’s Mobile Product Team!  Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

SUMMARY

The Marriott Mobile Product team leads design, development, and innovation for the highly rated Marriott Bonvoy Mobile App used by millions of Marriott customers to find and book travel, engage with and manage their loyalty accounts, and as a go-to travel companion for upcoming trips and in-stay experiences. We are seeking an experienced mobile product manager to join us to help lead the continued activation of core loyalty capabilities and experiences in mobile. Reporting to the Senior Director of Mobile Product, this role will play a key part in maturing Marriott’s mobile loyalty experience in support of advancing the Company’s goal of making our App the ultimate travel companion for our guests and the best way for members to access Marriott Bonvoy across our 8,000+ hotels and 34 brands.

To advance this goal and drive Marriott’s overall mobile growth strategy, this role will partner with key product, design and engineering leaders across the organization to help define and manage the mobile roadmap for loyalty-related experiences. This role will be focused on ensuring all Marriott Bonvoy members benefit from continuous improvement in the app’s capabilities and new experiences, including new member enrollment, onboarding, access, security and more. 

This role will lead a cross-functional agile product team to activate against each aspect of the mobile loyalty roadmap and should be comfortable leading teams and managing communication across the broader organization for all aspects of the mobile roadmap that pertain to loyalty experiences. A successful candidate will be a true data-driven digital product manager adept at developing and executing data-driven and user-centric product strategies, and who relentlessly pushes to understand customer needs, balance user value with business value, and continually partners to prioritize in a complex and fast-paced environment. He/she will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the broader Marriott organization with a diverse set of internal stakeholders.

A successful candidate will bring a proven track record in mobile product management as well as demonstrated, successful delivery in an enterprise setting. Additionally, an ideal candidate will have an understanding of direct to consumer digital products, content merchandizing, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing mobile experiences that consumers love.

CANDIDATE PROFILE

Required:

• 7+ years of Digital Product Management experience; must have direct experience and fluency with the broader Consumer Mobile / Digital landscape and mobile platforms
• 4+ years of experience leading cross-functional agile teams; portion of that experience leading or managing Mobile products across Android and/or iOS
• 3+ years of experience setting up, using and maintaining Jira dashboards
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
• Entrepreneurial, startup attitude in a big company setting; self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
• Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Undergraduate degree or equivalent experience/certification

Preferred:

• 2+ years of experience security, privacy and compliance initiatives on Mobile Apps 
• 2+ years working on identity and access management, CIAM
• Product experience leading or managing agile teams within large organizations
• Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
• Ability to understand and navigate complex technical discussions, architectures and solutions
• Experience leading an agile team in a scaled agile development environment, SAFe and variants
• Familiarity with analytics platforms; familiar with Adobe Analytics and mobile analytics to support data-driven product and feature measure