Associate Managing Director, Security Risk Management

We are seeking a dynamic and experienced Associate Managing Director, Enterprise Security Risk Management – Client Success to lead our client relationship and engagement strategy across our growing portfolio of risk advisory services. This leader will serve as a trusted partner to our clients, ensuring they are heard, valued, and are at the center of everything we do.

As our subject matter experts focus on delivering project-based work, this person will maintain a holistic view of client relationships—proactively identifying opportunities to strengthen partnerships, expand service offerings, and elevate the overall client experience – straddling all of Kroll’s Risk and Financial Advisory products and services.

Day-to-Day Responsibilities

• Client Relationship Leadership
  • Serve as the executive sponsor for all client accounts, ensuring every client feels consistently supported, engaged, and valued—regardless of account size.
  • Build and nurture C-suite and senior-level client relationships, maintaining a trusted advisor role that transcends individual projects.
  • Partner closely with subject matter experts (SMEs) to ensure seamless communication and consistent delivery of value.
• Client Success Strategy
  • Develop and implement a practice-wide client success strategy focused on deepening engagement, enhancing retention and expanding relationships.
  • Establish standardized touchpoints (executive check-ins, feedback sessions, strategic account reviews) to proactively monitor and improve client satisfaction.
  • Identify opportunities for cross-service introductions, ensuring clients are aware of and benefit from the full breadth of the firm’s expertise.
• Voice of the Client
  • Act as the champion for client needs within the organization, ensuring client feedback drives service improvements, innovation, and operational excellence.
  • Establish metrics and KPIs for client engagement, satisfaction, and retention, reporting regularly to global practice leader.
• Growth & Expansion
  • Drive opportunities to expand client relationships by aligning client needs with our capabilities and solutions.
  • Collaborate with business development and practice leaders to design strategies that foster growth within existing accounts.
• Leadership & Teamwork
  • Mentor and guide client-facing staff to foster a client-first culture across the practice and organization.
  • Partner with practice leaders to ensure delivery teams are supported in balancing deep project execution with high-level relationship building.

 

Essential Traits

• 15+ years of professional experience, with at least 8 years in client success, account management, or relationship leadership roles within professional services, consulting, or risk advisory.
• Proven track record of developing and expanding long-term client relationships at the executive level.
• Strong understanding of related industries, with the ability to engage meaningfully on client issues that encompass both Risk and Financial Advisory practices.
• Exceptional communication, executive presence, and interpersonal skills.
• Experience in building and leading client success strategies and frameworks in a growing practice.
• Highly collaborative, with a client-first mindset and strong business acumen.

What Success Looks Like in This Role

• Clients consistently describe their experience with our firm as personalized, attentive, and valuable.
• Relationships extend beyond individual SMEs, with multiple client stakeholders engaging across the firm’s services.
• Increased client retention and expansion of services across accounts.

Why Join Us?
This is a unique opportunity to shape the future of client experience at a firm that puts clients at the center of everything we do. You’ll have the ability to directly influence client outcomes, retention, and growth, while working with a highly skilled team of risk and financial advisory experts.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long lega