Maintenance Supervisor

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
 

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate. We're looking for an operationally-focused individual, who is a high-achiever, energetic, detail-oriented, organized, passionate about hospitality, and an excellent communicator to join our team.

Maintenance Supervisors at Sonder are responsible for leading the team that delivers a flawless guest experience. They’re detail-oriented individuals who love directing the maintenance team on their daily adventures. Maintenance Supervisors are forces for good, who learn quickly, teach thoroughly,  and keep all stakeholders happy and engaged while not afraid of getting their hands dirty. This is a great role for an experienced Maintenance Supervisor looking to act in a lead role on  a facilities team that enjoys digging into and solving facilities mysteries across multiple trades and building types.

AT SONDER YOU WILL:

• Direct the daily activities and tasks of the Maintenance Technicians in the city team.

• Supervises the completion of  a variety of tasks related to maintenance of guest spaces and rooms, including  troubleshooting, light repairs, up to and including major repairs or replacements of electrical HVAC, plumbing, structural, or other building assets.

• Build and lead a preventive maintenance plan including: performing periodic maintenance of  electrical, HVAC, plumbing and other building or room equipment.

• Ensure quality of repairs to a high level finish in guest rooms and guest spaces. Including furniture, doors, windows, patch and paint, and other hardware.

• Ensure adherence to all relevant federal and local guidelines for safety and productivity including, OSHA, ADA and other required regulations.

• Support the maintenance team with SOPs and other best practices to maintain a clean, organized, and safe work area while completing tasks related to maintenance, repairs or installations.

• Coordinate, meet and support our 3rd party contractors including  painters, installers, furniture builders, housekeepers, and other specialized trades.

• Conduct thorough apartment walkthroughs and maintenance checks

• Organize and document project information and updates

• Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean

• Travel to various buildings/cities as re