Doctor's Technician (PEG NC)

Location: On-site Store Location

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team. In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience.

About us:

At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry. Our industry-leading support center has helped us to provide quality eye care to our patients, in a fast, friendly, and affordable way. Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint.

Why join our winning team?

• We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
• Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee Assistance Program (EAP)
• We offer competitive variable compensation opportunities and commission on sales.
• Work with an amazing team!

Physician Eyecare Group Clinical Duties

• The Physician Eyecare Group (PEG) provides all clinical services for a store, and PEG doctors provide supervision, direction and guidance to the Doctor’s Technicians to regarding but not limited to Diagnostic Pre-Testing, and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
• Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group.
• The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.
• Achieve desired daily/weekly/monthly/quarterly PEG goals.

Operational Duties

• Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services.
• Answer customers' inquiries and gather necessary information to ensure a positive experience.
• Schedule and confirm appointments