Digital Ecosystem Operations Manager

Digital Ecosystem Operations Manager

Company:

The Boeing Company

Boeing’s Learning and Development organization is currently seeking a Digital Ecosystem Operations Manager to join our team in Seattle, WA, Renton, WA, Everett, WA, Berkeley, MO or Hazelwood, MO.

This position is tasked with guiding a team focused on the creation, execution, and upkeep of digital learning solutions. It includes overseeing operational procedures, guaranteeing exceptional learning experiences, and promoting a culture of ongoing enhancement within the digital learning environment that aligns with Boeing Learning and Development’s (L&D) vision: To drive Boeing’s growth by providing a skilled and engaged workforce.

The ideal candidate will possess outstanding interpersonal and communication skills, enabling them to collaborate effectively with cross-functional teams and external partners. They will have a proven track record of influencing others without direct authority and will demonstrate strong decision-making abilities, including negotiation and collaboration skills. Additionally, they will be a creative thinker with experience in designing and implementing innovative solutions in digital learning and technology management.

Position Responsibilities:

• Supervise and manage a team of digital learning technologists, fostering a collaborative and innovative team environment, and conduct regular performance evaluations while providing constructive feedback to enhance team development and effectiveness

• Oversee the daily operations of digital learning platforms to ensure their effective and efficient functioning, developing and implementing standard operating procedures for these solutions

• Collaborate with internal stakeholders to identify learning needs and align digital solutions with organizational goals, while also serving as the primary point of contact for inquiries related to digital learning operations

• Track and report on key performance indicators (KPIs) for digital learning operations, analyze operational data to identify trends and areas for improvement, and implement corrective actions as necessary to enhance operational efficiency

• Identify opportunities for process improvements and implement best practices in digital learning operations, while staying updated on industry trends and emerging technologies to enhance the digital learning ecosystem

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience conducting a learning needs analysis, developing a learning plan, and applying the knowledge to establish learning material

• 3+ years of experience in the Learning and Development profession

• 3+ years of experience managing metrics to drive data driven solutions/decisions

• 3+ years of experience leading the development, design, implementation and integration of global Learning Solutions (e.g. - Learning Management System, Learning Content Management System or collaborative learning systems)

• 5+ years of experience leading teams in a formal and/or informal role

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher

• Experience leading in rapidly evolving environments, with a strong understanding of trends in education, AI, and digital learning

• Experience with LMS/LXP technology like MyLearning, Workday Learn, Degreed, and enterprise IT systems (Microsoft Office 365)

• Experience aligning technology strategies with organizational goals in professional services or educational settings

• Experience in LMS implementation, managing IT infrastructure, ensuring security, and optimizing system performance for global organizations

• Experience proactively solving problems to meet deadlines in a fast-paced environment

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health in