Director, Digital Program Management

Merge Storytelling and Technology

We MERGE storytelling with technology by offering marketing and technology clients full-service capabilities including strategy, creative, experience engineering, performance marketing, media, and marketing operations platforms. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Kate Spade NY, Coach, The Northface, Meta, Subway, BlueCross BlueShield, Abbott, Supernus, Seqirus, GE Healthcare, CVS/Aetna, Brigham Health, Indiana University Health, and Eaton Vance to name a few. With 750+ employees across offices in Chicago, Boston, NYC, Atlanta, Denver, Kansas City, Costa Mesa, and Montreal, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.

As our Director, Digital Program Management, you will…

Manage and deliver our projects within quality standards as well as time and budget requirements. Ultimately, this role proves to be essential to the success of any digital project.

Be Accountable and Responsible

• Be the hub of digital projects. You will own the management of all aspects of the project including management of estimates, scopes, timelines, team communication, budget, and team resourcing.
• Lead a range of engagement types that span research and UX strategy, design, and development.  Projects may involve the design and development of custom applications and/or enterprise marketing technology platforms (e.g. Sitecore, Adobe, Salesforce, and others)
• Lead the MERGE team by bringing organization and structure to the delivery approach, plan, and meeting execution. 
• Identify project risks, issues, and needs and know when to loop in the appropriate team members from various disciplines - client services, strategy, experience design, digital design, business analysis, technology, QA
• Partner with Client Services to proactively monitor and manage project scope (e.g. deliverables, priorities, timeline, hours, etc.)  Escalate risks, issues, and concerns promptly to allow for proactive mitigation. 
• Partner with Client Services to manage client communications, reviews, and feedback
• Be a strong facilitator in planning and leading regular project scrums and project working sessions 
• Partner with the resource management team to coordinate team resources and task assignments based on deliverables and project plan
• Assist with contingency planning, and problem resolution, and recommend solutions to maintain schedules, budgets, and quality deliverables
• Manage approved staff plans based on scope
• Present project parameters and checkpoints to set client expectations for assigned projects and programs ensuring timely delivery of quality deliverables
• Deliver detailed progress reports, financials, and forecasts on assigned digital projects to the internal team and Client Service as requested
• Tracking changes in scope, actual hours against a project plan, and making appropriate changes to deliver projects and programs on time and budget
• Keep the Department Director aware of progress – raising concerns as quickly as possible
• Ability to plan and facilitate effective meetings
• Ability to facilitate project estimation and planning, collaborating with key discipline leads for input
• Ability to facilitate and manage personalities
• Ability to collaborate build teamwork and manage conflict
• Confronts issues openly and quickly
• Effectively communicates relevant project/practice information to superiors and peers across all departments 
• Shows ownership of agency process and enforces use of the process with the team
• Helps to determine new, creative ways to employ teams on projects and distribute responsibilities
• Works across departments to share lessons learned and best practices
• Continually seeks internal efficiencies to increase client satisfaction and help deepen client relationships
• Easily recognizes areas for internal improvement and develops plans for Implementation.

These are the qualificati