Assistant Director, Operations

Classification Title:

AST DIR, Operations

Classification Minimum Requirements:

Master’s degree in an appropriate area; or a bachelor’s degree in an appropriate area and six years of relevant experience.

 

Job Description:

The Assistant Director of Operations at the University of Florida (UF) Jacksonville Campus is responsible for facilitating student services, including recruitment, enrollment, advising, retention, reporting, and alumni relations for partner programs at the UF Jacksonville campus. This pivotal role ensures effective operation and continuous enhancement of UF Jacksonville recruitment and retention efforts by serving as a first point of contact for prospective students in the admissions process and by coordinating between UF strategic partners and academic programs to ensure high quality admissions and recruitment experiences. This position will be located in Jacksonville, FL and will be located at 801 W Bay.

Academic Services - Program Recruitment & Retention

• Serve as the first point of contact UF student support services role for any prospective students seeking to enroll at the UF Jacksonville campus. 
• Working in conjunction with strategic partners and academic programs, achieve enrollment objectives and other benchmarks by recruiting and evaluating prospective students, assisting applicants through the application process.
• In coordination with academic units, review documentation to ensure completeness of applications, and monitors applicant progress.
• Build applicant sources by researching, contacting, and networking with appropriate groups, organizations, internet sites, individuals, and more; providing information, opportunities, and benefits; making presentations; and maintaining rapport with prospective students.
• Resolve complex and/or time-sensitive problems relating to student enrollment and admissions.
• Develop relationships with applicants, current students, alumni, academic advisors, employers and other agencies to meet recruitment goals.
• Make outbound calls, emails and other communications to potential applicants and current students to gauge interest, provide information, encourage application, and registration and retention activities for qualified individuals; supports inbound communications
• In partnership with UF Jacksonville academic programs advise students on academic core/departmental requirements, class selection, and academic policies/procedures.
• Formulate advising strategies and policies, delivering comprehensive support services.
• Clarify university policies, procedures, and curriculum to various stakeholders.
• Keep accurate student and advising records, observing state/federal laws and university regulations.
• Organize advising programs like peer advising, internships, or other academic initiatives.
• Collaborate with other campus units for appropriate referrals, e.g., Career Resource Center.
• Provide statistical data to college units, prepare reports analyzing enrollment statistics, and student performance.
• Participate in departmental, college, or campus advisory committees as needed.

• Work with the graduate school and the graduate information management system to ensure that all necessary student records and actions are updated in a timely manner.

 Operations - Managing Systems, Processes & Workflows:

• Perform daily administrative duties; oversee and coordinate day-to-day academic support functions within the unit.
• Recommend and implement systems, processes and work environment improvements to ensure greater efficiency and optimal usage of available resources to reduce costs.
• Provide and assess reports for short and long-term decision-making and planning.
• Actively participate in planning and implementing processes to improve student experience.
• Help organize and facilitate academic events, workshops, and other educational activities to promote partner programs at the UF Jacksonville campus.
• Assists with the coordination/planning of graduation/commencement functions at the UF Jacksonville campus.
• Working closely with other administrative units at the UF Jacksonville campus, supports the student experience by assisting with the management of the UF Jacksonville business center, manages badge access to the building.
• Triages students, staff, faculty, and stakeholder needs via phone, email, and on-site at the UF Jacksonville campus.

Supervision

• Establishes operational goals and objectives that align with the overall strategic plan of UF Jacksonville academic support services. Set a positive tone for the work environment, provide clear directions, and maintain effective communication within the team and with upper management.
• Address and resolve any is