Executive Housekeeper

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Executive Housekeeper is responsible for supervising and ensuring efficient operations of the Housekeeping Department in accordance with brand and company standards.

Essential Duties and Responsibilities: include the following. Other duties may be assigned by supervisor as needed.

• Responsible for hiring, training, and supervising all housekeeping staff in coordination with Assistant General Manager.
• Responsible for the cleanliness of guest rooms, back of house and public areas (including dining areas and meeting space), and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment. Inspect all areas daily for cleanliness and adherence to Legacy/brand standards.
• Ensure that all guest rooms cleaned to appropriate standards and inspected after they have been cleaned daily.
• Schedule and manage ongoing deep cleaning activities and special projects weekly.
• Handles guest questions and comments in a friendly and courteous manner. Ensure guest requests are accommodated within 15 minutes.
• Schedule housekeeping staff in accordance with occupancy forecasts.
• Report all discrepancies found on the night auditor’s room report. Reports all incidents or strange occurrences that could be an indication of misconduct or illegal activity. Ensure that all key cards are returned to the secure designated area or front desk.
• Maintain lost & found and records associated with it daily.
• Control all linen and uniforms. Takes monthly inventories of all linen; order required linen and supplies when necessary with the approval of General Manager.
• Knowledge of other departments, willingness to help – a team player.
• Act a liaison between front desk and housekeeping, and maintenance and housekeeping.
• Interact with internal and external customers in a positive, professional and accommodating manner, leading by example.
• Reward, discipline, and evaluate staff in a timely manner. Conduct annual performance evaluations.
• Knowledge of OSHA procedures and training.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must be CPR certified, SDS trained, and completed brand specific training program.
• Maintain a clean and attractive work area, uniforms, employees, and person.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Self-starting personality with an even disposition to effectively communicate with guests, colleagues and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Adhere to all Legacy Ventures policies and brand specific standards.
• Perform any other job-related duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty sat