Senior Manager - Operations, Maison Madison

The Team:

The Hermès Maison Madison Flagship Boutique opened in 2022 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Director of Operations and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

 

The Opportunity:

The Senior Manager of Operations for Shipping & Inventory oversees all daily shipping, receiving, and inventory control functions to ensure efficient merchandise flow and strict adherence to operational policies. Through hands-on leadership and coaching for direct report(s) and team, drives inventory accuracy through cycle counts and discrepancy resolution, and optimizes stock management across multiple storage points. You will be responsible for communicating and enforcing procedural updates, training staff, conducting monthly audits of all shipping and inventory activities, and maintaining clear, consistent communication with the Director of Operations regarding performance and escalations, along with any additional duties assigned.

 

About the Role:

• Manage the daily operations of the shipping and receiving department, including assessing appropriate actions for all receiving issues.
• Ensure the timely and accurate movement of merchandise while adhering to all procedural guidelines, including client sends, transfers, RTVs, damages, and negative on-hand resolutions.
• Ensure the effective workflow and utilization of all inventory management tools, including but not limited to omnichannel systems, to support accurate and efficient operations.
• Drive process improvements to increase efficiency, accuracy, and productivity in a high‑volume environment.
• Oversee cycle counts, stock preparation, reconciliation of discrepancies, and complete stock adjustments and special movements as needed.
• Ensure the accuracy and integrity of inventory through audits, cycle counts, and shrink‑reduction strategies.
• Conduct comprehensive monthly audit reviews of the shipping, receiving, and inventory departments, including detailed reviews of shipping logs, receiving logs, transfer discrepancies, special movements, cycle count results, and performing a 10% shipping audit.
• Partner with merchandising and buying teams to manage stock flow, replenishment, and product availability.
• In collaboration with the Inventory Manager, identify trends and areas of opportunity and implement corrective action where needed.
• Coach, manage, and mentor the Inventory Manager and the Shipping/Receiving and Inventory teams by providing leadership, performance coaching, goal-setting, regular feedback, and conducting formal performance reviews.
• Leverage the company’s business intelligence tools to routinely share key performance indicators with the team, monitor ongoing results, and provide timely, data-driven feedback.
• Ensure the Inventory Manager meets all inventory accuracy and productivity targets.
• Conduct regular biweekly team meetings to review performance, address operational challenges, and align on priorities.
• Maintain consistent and direct communication with the Director of Operations regarding team performance and escalations.
• Communicate all relevant Shipping, Receiving, and Inventory policy and procedure updates to the store team and ensure proper cascading and enforcement through the Inventory Manager.
• Continuously monitor staff performance to ensure comprehension and proper adaptation of processes, identifying best practices and course correcting when needed.
• Foster a culture of accountability, precision, and continuous improvement.
• All other duties assigned by Supervisor.

 

Supervisory Responsibility: 

• YES
• Supervises Shipping & Receiving and Inventory Team

 

Budget Responsibility: 

• YES
• Partners with the Operations Director to manage and control costs and expenses, ensuring alignment with established budgets. The Senior Manager of Operations is responsible for identifying opportunities to improve cost efficiencies and reduce expenses whenever possible.

 

Decision Making Responsibility: 

• YES    
• Assess when electronic equipment should be upgraded or replaced in partnership with corporate offices.  Determine actions to be taken when receiving issues with negative on hands. Implement efficient workflow processes for after-sales tracking.

 

About You: <