Client Experience and Payments Specialist

Overview:

Make a meaningful impact on learners and their families.

At Nerdy, we believe in delivering extraordinary support—especially when things don’t go perfectly. As a Client Experience and Payments Specialist, you will be a frontline problem-solver for our clients, turning challenging situations into lasting relationships. Your mission is to resolve service escalations, billing disputes, and payment concerns with empathy, urgency, and professionalism, ensuring we retain customer trust and satisfaction at every step. You will be empowered to make sound decisions that carefully balance delivering excellent customer experiences with achieving sustainable business outcomes.This role supports Nerdy’s mission by safeguarding customer relationships and enhancing their experience with our live learning platform.

• At Nerdy, we’re committed to delivering extraordinary support—especially when things don’t go perfectly. The Client Escalation Team plays a critical role in preserving customer trust, resolving complex service challenges, and ensuring a seamless, empathetic experience for every client. Each role within this team contributes uniquely to resolving client concerns, reducing friction, and driving long-term satisfaction.
• As a Client Experience Processing Specialist, you will work behind the scenes to ensure fast, accurate, and seamless issue resolution. You’ll handle critical backend operations such as documentation delivery, billing adjustments, and internal coordination—laying the groundwork for smooth client experiences and preventing future escalations.
• As a Client Experience Phone Specialist, you will be the frontline advocate for our clients during sensitive or high-stress situations. Your core responsibility is to handle service escalations, billing disputes, and payment concerns in real time over the phone. With a balance of empathy, professionalism, and urgency, you will turn difficult interactions into positive outcomes—strengthening client loyalty and preserving brand trust.
• As a High Impact Resolution Specialist, you serve as the final contact in our client support experience. You’ll manage our most complex, high-stakes, or ongoing issues. Your job is to deliver resolutions that are not only amicable for the client but also aligned with company goals around loss mitigation and long-term trust.
  
  

About Nerdy

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. 
We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.
• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.
• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitio