Director, Technology Solution Enablement & Service Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Mesa, W. Southern Ave 

Division: Solutions 
Job Posting Title: Director, Technology Solution Enablement & Service Operations 
Time Type: Full Time

Summary

The IT Director – Technology Solution Enablement & Service Operations is responsible for assisting the Sr Director of SC & Analytics to research, identify, and qualify technology investments that are best aligned to support the business growth strategy while augmenting the internal operations efficacy. 

The given position is expected to engage heavily in the design-build segments of technology solution delivery and ongoing management works playing a combinations of business relationship manager (internally) and product owner role (externally) – depending on the profile or maturity of given technology asset. 

Lastly, the incumbent facilitates the company's information technology functions, including network infrastructure, software systems, and data security working in collaboration with the DSV GIT. The incumbent safeguards the efficient and effective operations of IT processes and services. 

Duties and Responsibilities
•    Oversee Technology Asset Management Policies & Procedures
•    Research and enhancements to existing Commercial Technology Assets (KTBE)
•    Manage Commercial Technology Delivery Operations – Qualify, Design & Build
•    Build and manage Commercial Technology Delivery Team (KTBR)
•    Manage relationships with technology vendors and service providers
•    Ensure data security and privacy conformance to the DSV GIT standards
•    Facilitate & implement DSV GIT policies and procedures
•    Facilitate management of network infrastructure, hardware, and software systems through the DSV GIT
•    Monitor the general IT operations performance working in collaboration with the DSV GIT

Educational background / Work experience
•    Bachelor's or Master's degree in a field of quantitative studies (e.g. Computer Science, Engineering, Data Analytics, and/or Supply Chain Management) 
•    At least 15 years of experience in technology or related roles, with at least 10+ years in a managerial position
•    Solid experience leading all phases of a technology implementation lifecycle
•    Strong senior leadership skills with ability to develop second tier leaders

Skills & Competencies
•    Strong knowledge of Cloud Based SC Solutions and Data Integration 
•    Hands-on experience with data security and privacy
•    General knowledge in network infrastructure, hardware, and software systems
•    Excellent communication and interpersonal skills
•    Ability to manage and motivate teams
•    Strong problem-solving and decision-making skills

Supervisory Responsibilities (if any)
•    Build and manage the technology delivery & maintenance team

Preferred Qualifications
•    Certification in relevant IT and/or Supply Chain Management fields is preferred.

Language skills
•    Fluency in English is required.

Computer Literacy
•    Experience in ERP such as SAP, Oracle, MS Dynamics and/or similar
•    Working knowledge of cloud-based database management (e.g., AWS, Snowflake, Azure, Databricks, etc) 
•    Tactical experience tied to EDI/API platform operations (Cleo, TruCommerce, Boomi, IBM Sterling B2B Integrator, etc)
•    Strong understanding of cloud-based supply chain accelerators and business applications (SAP IBP, Kinaxis, o9, SAP Ariba, Coupa, iValua, Reltio, etc) 
•    Strong MS Office Suite Expertise (MS Excel, PPT, and Visio)

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employ