Senior Manager, Functional Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Functional Engineering

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Senior Manager for Functional Engineering for our Global Touchless Services, EDI, and Automated Customer Order Experience (CX) capabilities.

The Senior Manager, Functional Engineer, will be responsible for the strategic direction for technology supporting our Automated CX capabilities globally. The individual will collaborate with Senior Business and Technology Leaders to identify, prioritize, and deliver solutions in line with our autonomous supply chain strategy. This role requires an effective communicator with robust business relationship management skills, technical expertise in EDI platforms, and proven leadership in delivering complex, scalable solutions.

J&J Technology Service, located in Raritan, New Jersey.

Key Responsibilities

Product Strategy & Innovation

• Drive the adoption of industry-leading strategies, architecture, and rapid prototyping methodologies, promote a culture of experimentation, learning, and continuous improvement.
• Define and communicate the strategic roadmap for CX capabilities, ensuring alignment with overarching business objectives and enterprise-wide digital transformation strategies.
• Collaborate closely with Product Owners to define and communicate the vision for EDI, EAI, API, and other integration capabilities, establishing a comprehensive product roadmap to guide development, enhancements, and ongoing maintenance.
• Develop and execute roadmap items, according to SDLC/delivery methodologies, operational procedures, governance frameworks, pricing models, & product quality standards.
• Lead efforts to drive integration strategies with Johnson & Johnson’s customers, Value-Added Networks (VANs), and third-party logistics providers to ensure timely, accurate, and high-quality delivery of order management solutions.
• Spearhead service industrialization initiatives aimed at standardization of technology, expertise, cost, value, scalability, and continuous service improvement to optimize operational efficiency.
   

Solution Delivery & Program Management

• Utilize a unique blend of leadership skills, technical expertise, and business insights to translate complex requirements into innovative, actionable solutions that deliver measurable value and strategic advantage.
• Lead the design and rapid prototyping of user-centric, industry-leading solutions that enable the delivery of Minimum Viable Products (MVPs) with agility. Emphasize speed, quality, and scalability to accelerate time-to-market.
• Oversee the end-to-end management of global EDI, EAI, API, Agentic AI, and other Automated Order Automation solutions, supporting the needs of the Innovative Medicine and Medical Technology divisions.
• Manage project intake processes, solution architecture, design, development, testing, deployment, and ongoing operational support.
• Ensure the seamless deployment of touchless, self-service solutions that meet scope, quality, schedule, and budget requirements and Implement governance frameworks to monitor project quality, performance metrics, and regulatory compliance standards.
• Promote and embed agile and best practice delivery methodologies to ensure high-quality, iterative development aligned with key business performance indicators.
   

Leadership & Stakeholder Engagement

• Partner with senior-level business and technology leaders to identify critical needs, assess potential solutions, and prioritize initiatives that drive operational excellence, customer satisfaction, and patient outcomes.
• Lead and manage multiple high-performance teams, including Scrum squads and technical specialists, ensuring optimal resource skills alignment, clear scope definition, and fiscal accountability.
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