Director, Client Services

About Us

Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust —  from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart’s platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. 

We are hiring a Director, Client Services in our New York City office.

About the Role:

We’re looking for a people leader who can lead and inspire a multi-layered team of Digital Strategy Managers and Client Services Associates. The team you will lead is responsible for driving digital marketing campaigns from development through execution and managing day-to-day stakeholders in partnership with Sales. You’ll lead the team in New York City at our HQ and report to the VP of Client Services. 

The team manages clients at the intersection of corporate reputation, public affairs, and B2B marketing, leading strategic digital advertising efforts for some of the country’s most influential organizations—including Fortune 500 companies, agencies, trade associations, and advocacy groups.

In this role, you’ll provide support, coaching, and structure to your team and other managers, helping them navigate fast-moving client use cases, while instilling operational rigor and effectiveness. This role will not manage clients directly (though you will impact client outcomes through supporting your direct reports); rather, you’ll manage a team of strategists who own the day-to-day client management responsibilities.

You’ll collaborate cross-functionally with GTM, CS, and Platform leadership to troubleshoot and address operational and delivery gaps to better deliver paid media campaigns aligned to client objectives. 

What You’ll Do:

Team leadership and people management: 

• Manage, oversee and motivate a team of managers and their direct reports. The team does the following: 
• Partners closely with sales to drive commercial outcomes and deliver targeting and campaigns aligned with client objectives 
• Owns the day-to-day management of client relationships across accounts, proactively anticipating client needs 
• Manages campaign activation and execution from start to finish—developing targeting recommendations, overseeing media buys, and ensuring timely, high-quality delivery
• Cross-functionally partners to translate client goals into smart, scalable digital paid media strategies across platforms including LinkedIn, Meta, Google, DSP and programmatic channels
• Develops campaign reporting and recommendations tailored to executive client audience 
• Collaborates with internal teams and external partners to ensure smooth campaign implementation to optimize client success 
• Meet regularly with team members in 1:1, provide ongoing coaching, and conduct performance management (including formalized biannual reviews); keep records up-to-date across internal platforms
• Work with team management to track team bandwidth and project needs to ensure consistent resource allocation across Applecart’s client base 

Team growth and enablement:

• Partner with CS and Recruitment Leadership to hire new team members and identify hiring needs
• Identify enablement opportunities and gaps and coordinate with Enablement leaders to ensure team members are certified and adopting new processes following roll outs 
• Partner with CS Enablement leaders to evolve our current enablement program with the goal of onboarding new hires more efficiently 

Cross-functional collaboration and partnership: 

• Cross-functionally collaborate with GTM, CS, Revenue Operations, and Product leadership and other internal teams to improve processes, share feedback, and streamline ways of working on behalf of the CS function
• Provide senior-level oversight and serve as a point of escalation for teams and their high-priority client accounts
• Serve as a th