Account Manager (Remote) ops

We are seeking a proactive, organized, and relationship-focused Account Manager to own and manage client partnerships across our network of healthcare clinics. This role serves as both a relationship manager and project manager, ensuring seamless onboarding, ongoing support, and high levels of client satisfaction.
This position is ideal for someone who thrives in a fast-moving startup environment, can operate with limited structure, and excels at problem-solving within complex operational processes.
Key Responsibilities
Client Relationship Management

• Serve as the primary relationship owner for assigned clinics/accounts.
• Build strong, trust-based relationships with clinic stakeholders.
• Run monthly and quarterly client calls to review performance, updates, and action plans.

Account Operations & Project Management

• Lead onboarding of new clinics, ensuring a smooth implementation and adoption process.
• Manage day-to-day needs of assigned accounts and ensure timely resolution of issues.
• Oversee rollout of product/software updates to clients.

Insurance & Claims Coordination

• Handle claim denials and process credits based on defined criteria.
• Work closely with internal teams to ensure claims, billing, and insurance processes run smoothly.

Startup Execution

• Operate effectively in a fast-paced, scrappy environment with rapidly evolving processes.
• Identify gaps and propose improvements to increase efficiency and client satisfaction.

Required Qualifications

• Experience in account management, client success, operations, or project management.
• Strong understanding of insurance, billing, and claims processes—healthcare background is a plus.
• Exceptional communication and relationship-building skills.
• Highly organized with strong multitasking and prioritization abilities.
• Comfortable working autonomously, taking initiative, and managing ambiguity.
• Startup experience strongly preferred.

* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.