Release Operations - Import Agent I

Position Summary
This position is primarily responsible for receiving, checking and processing customs brokerage documents and using scheduled deadlines to follow-up on shipments.

Key Responsibilities (Supervisory/Materials/Information)
• Data entry and the production of entry summaries, invoices, reports and audit files
• Communicate shipping documentation issues to Import Analyst/Release, or Supervisor as appropriate
• Send emails to get documents or to get clarification about documents
• Select proper tariff classification from customer records
• Apply additional tariff classification when stipulated in customer records
• Confirm releases and contact customer when there are issues
• Recognize and apply duty reduction programs such as NAFTA or GSP
• Set up file documents for splitting (entry & bill assemble process)
• Complete daily status reports as necessary
• Support bridge locations and perform all necessary processes of a Release Agent
• Other duties as assigned


Education and Experience
• High school diploma or equivalent
• Preference to candidates with customs brokerage experience


Competencies, Working Skills & Attributes
• Excellent written and verbal communication skills
• Strong interpersonal and organizational skills
• Knowledge of PC’s and related software, and maintenance and retrieval of documents
• Commitment to exceptional customer service and continuous improvements
• Proficient basic math skills
• Tactful and dependable with excellent problem solving skills
• Excellent attention to detail
• Ability to work at a fast pace and multi-task while maintaining accuracy

Working Conditions, Mental Effort & Physical Requirements


• Ability to sit for extended periods of time
• Ability to focus on computer screen and / or written materials for extended periods of time
• Ability to type at least 45 alphanumeric words per minute with minimal mistakes
• Manual dexterity required to use desktop computer and peripherals
• Occasional overtime, holiday and / or weekend work will be required
• Must work under deadlines and related stresses in a timely and efficient manner
• Must be able to professionally handle situations as they arise