Operations Team Leader - Facilities Assistant / Churn

We are excited to offer a fantastic opportunity for a Permanent Operations Team Leader – Facilities Assistant / Churn based onsite in London

HOURS OF WORK:  Monday to Friday, 37.5 Hours per week

Join our vibrant and inclusive Complex Facilities team, delivering a professional and efficient multi-facilities service to building users and our client. This includes, but is not limited to, furniture management, including repairs, ordering, project, lifecycle, and ad hoc requests to all in line with the requirements set out in the Facilities Management Agreement.

You will work collaboratively as part of a team, supporting other teams within the Main Building as required. You will consistently engage with building users and clients in a professional, approachable manner, contributing to a positive, supportive, and well-balanced team environment.

 

What you will do:

People

• To lead the Churn departments to ensure all contractual requirements are met.
• To manage all HR related issues within the teams. Record all HR related issues on our Coroner platform.
• To appraise, monitor and evaluate staff performance on a regular basis and provide feedback to staff.
• Ensure adequate staffing levels are maintained at all times.
• Manage and update team rotas to ensure all shifts are covered.
• Update People Portal with team absences.
• To ensure all staff complete their learnUpons within a timely manner.
• Encourage continuous improvement for yourself, team and department.

Payroll

• Ensure payroll add Ons such as overtime and project works are processed on time to prevent any pay issues.
• Investigate and payroll issues as the arise and resolve in a timely manner.

Security

• To make sure all staff have and maintain the correct clearance levels and passes are correct and in date.
• To ensure that all security regulations relating to mail receipt and delivery are adhered to and all breaches are reported to the line manager in line with JSP440 & 367.

Concept

• Monitor and manage concept tasks assigned to Churn, ensuring timely acknowledgement, allocation, progress updates and completion in accordance with operational priorities and SLA’s
• Record and manage monthly productivity data, ensuring timely preparation of client performance reports
• Utilise Concept to keep an oversight on assets, monitoring contractual furniture guaranteeing full working order.

Service delivery

• Ensure high levels of customer satisfaction are achieved and maintain regular contact with client representatives.
• Ensure the asset tagging project is progressing at a reasonable pace.
• Ensure all CAD drawings are correct and up to date on a regular basis.
• Ensure all services around site are delivered in a safe and timely manner.
• To look at ways of continually improving the service provided to the customer.
• To ensure all post is delivered to customers in a timely and efficient manner, meeting all contractual requirements.
• Any other duties as required that are a reasonable management request.

 

What you will bring:

• People management experience.
• Understanding and ability to deliver on all aspects of staff and HR issues.
• Knowledge of current Health & Safety legislation in relation to FM.
• Ability to get the best out of people.
• Computer literate.
• Highly motivated and capable of working alone and equally as part of a team.
• To undertake projects as they arise.
• Team player, being able to work willingly and effectively on your own or within a team to achieve objectives.
• Flexible attitude to a changing environment to achieve business goals.
• Willingness to learn and develop new skills while helping and supporting colleagues.
• Willingness and ability to work to, write and assess risk assessments.
• GCSE in Maths and English
• Previous experience in leading a team is essential.