Join our dynamic Digital, Data, and Technology team as the Product Manager for Patient Services, CRM, Portals, and Apps. This is a unique and thrilling opportunity to spearhead the creation and implementation of innovative digital products that significantly enhance patient care, engagement, and experience. In this role, you will be at the forefront of developing state-of-the-art solutions that benefit both patients and healthcare providers. Your technical prowess and industry insight will be crucial as you collaborate with diverse teams across Patient Services, Technology, and external vendors. The rapidly changing digital health landscape offers a stimulating and fulfilling career path, allowing you to make a meaningful impact on patient lives.

Key Responsibilities:

• Technical Leadership: Demonstrate a deep understanding of CRM, portals, apps, API data, digital technologies, and capabilities.

• Product Management: Develop and maintain user-centric product strategies and roadmaps, write clear user stories, prioritize features, and collaborate effectively with cross-functional teams.

• Business Acumen: Utilize knowledge of the biopharma industry, patient services, and healthcare regulations to guide product development and strategic decisions.

• Project Oversight: Lead project management activities, including setting timelines, managing resources, and ensuring deliverables meet quality standards and deadlines.

• User Experience Design: Partner with UX/UI designers to prioritize user needs, conduct usability testing, and create intuitive interfaces that improve user satisfaction.

• Data Analysis: Analyze data to gain insights, measure KPIs, and make data-driven decisions to continuously enhance product performance and user experience.

• Health Information Exchange: Ensure the secure and standardized sharing of protected health information among providers and patients.

• Effective Communication: Clearly convey product requirements, priorities, and strategies to cross-functional teams, stakeholders, and executives.

• Problem-Solving: Quickly identify and resolve issues, brainstorm solutions, and make effective decisions in a fast-paced environment.

• Vendor Management: Evaluate and manage third-party vendors and technology partners to ensure product alignment and quality standards.

• Agile Methodologies: Implement Agile/Scrum methodologies for product development, including sprint planning, backlog grooming, and retrospectives.

Why You?

Basic Qualifications:

• 5+ years of experience in specialty pharmacies, hub services, telehealth companies, or digital health sectors, specifically involving the creation and implementation of digital solutions for healthcare providers.

• Experience in developing and managing CRM systems, patient portals, digital products, data management, and emerging technologies within the pharma or healthcare industry, with experience in data privacy laws (e.g., GDPR), healthcare regulations (e.g., HIPAA), and industry standards for regulatory compliance.

• Experience collaborating with UX/UI designers to prioritize user needs and create intuitive interfaces, along with experience overseeing and managing software development processes, ensuring seamless integration and functionality.

• Experience in securing and standardizing the sharing of protected health information (PHI) among providers and patients, coupled with experience implementing Agile/Scrum methodologies for product development, including sprint planning, backlog grooming, and conducting retrospectives.

• Project management skills with experience in leading cross-functional teams, managing timelines, resources, and ensuring high-quality deliverables.

Preferred Qualifications:

• Previous experience in Salesforce Healthcloud is preferred.

• Demonstrated ability to develop, maintain, and execute comprehensive technology product strategies and roadmaps that align with organizational goals and adapt to evolving market trends and business needs.

• Exceptional interpersonal and communication skills with a proven track record of effectively collaborating with diverse teams, stakeholders, and senior leadership to drive product success and ensure alignment with organizational priorities.

• In-depth knowledge and experience ensuring technical delivery aligns with GSK’s security, quality, privacy, and regulatory standards. Comprehensive understanding of data privacy laws (e.g., GDPR), healthcare regulations (e.g., HIPAA), and industry standards for regulatory compliance, with a proactive approach to maintaining compliance.

• Strong leadersh