Operations Field Support Supervisor – Work Management

Operations Field Support Supervisor – Work Management 

Colorado Springs Utilities is seeking an inspiring and strategic Operations Work Management Field Support Specialist Supervisor to lead and develop a high-performing team that supports Field Operations. This leadership role focuses on fostering a culture of accountability, collaboration, and continuous improvement in alignment with our organization's strategic goals.

Work and Live in Colorado Springs!

As a frontline leader for Operations Work Management, you will play a key role in developing your team’s capabilities, streamlining work management processes, and driving operational excellence. You will partner with internal stakeholders to implement best practices, enhance coordination between Field Support and Field Services, and ensure the accurate and timely execution of daily assignments and project tasks.
This is an ideal opportunity for a results-driven leader who excels at coaching others, improving processes, utilizing technological advances, and making a meaningful impact on Field Operations efficiency and service delivery.
 

What you’ll be doing…

• Provide day-to-day leadership and guidance to the Operations Field Support Specialist team, fostering a culture of accountability, growth, and work management excellence
• Collaborate closely with Field Services, Engineers, Project Managers, Dispatch and other groups to ensure alignment and adherence to work management best practices
• Serve as a liaison between Operations Work Management and other departments to identify and remove process roadblocks, improve communication, and strengthen cross-functional workflows
• Lead initiatives to standardize and continuously improve processes by evaluating technology solutions to automate and/or streamline work activities
• Develop and implement clear performance goals and metrics; track progress and provide regular coaching and feedback to team members
• Participate in organization-wide work management initiatives, contributing insights from Field Operations and supporting enterprise-level process improvements
• Champion the adoption of new systems, tools, or technologies that enhance field support efficiency and data accuracy
• Work with Operations Work Management Supervisor peers to standardize performance expectations, processes, and SLAs
• Ensure compliance with all safety regulations and organizational policies, promoting a safe and proactive work environment
• Analyze trends and data to identify opportunities for operational efficiency, cost reduction, and service quality improvement including workforce planning
• Support recruitment, onboarding, and ongoing professional development of team members to build a skilled and resilient workforce

Who are you are…Qualified candidates will have solid hands-on demonstrated experience working in business operations support; leadership experience is highly preferred and four or more years of experience is desired.  Additionally, a bachelor's degree is preferred, but not required. This position is best suited for a motivated and driven individual who is eager to find synergies amongst workgroups, drive continuous improvement efforts, and champion a positive working environment. 

As a working supervisor, you must be comfortable and ready to roll up your sleeves and support your team wherever it is needed!  You must demonstrate positive and influential leadership skills and the desire to make an impact in your position.   You will be responsible for evaluating performance, hiring, and training staff, scheduling, assigning, and reviewing work to ensure adequate resources and staff coverage are available to meet ongoing and special requirements.

A valid, unrestricted driver's license is required for this position.

The military job codes/duty codes most closely related to this role are: 120A, 12A, 12B, 12N, 51S, 881A, 42B, 32E1, 32E2, 32E3, 32E4, 32EX, 5311, 5904, 5310, 122, 5960, 8004, 144, 3100, 3101, 3112, 3400, 3408, 3451, 4071, 6694, 8059, 9640, 9680

Who we are: 

• We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.
• One of the largest four-service public utilities in the nation (over 500,000 customers)
• A national leader in reliability (power on an average of 99.991% of the time)
• Diamond Designation recipient from the American Public Power Association – a utility sector leader in reliability, safety, workforce development, and system improvements
• Located at the base of the Rocky Mountains