AVP, Product Management

Role Summary/Purpose:

We are seeking an experienced Product Manager to lead the strategic vision and development of the merchant channels and tools for Synchrony. The ideal candidate will be adept at quickly understanding a variety of technologies, possess a strong product management background with a focus on digital payment products, merchant/provider experience, and have a proven track record of go-to-market product delivery. 

This individual will be responsible for owning and delivering a defined workstream within Synchrony’s Merchant and Provider product portfolio. This role drives execution of product capabilities and experience enhancements that improve merchant and consumer outcomes at the point of sale, aligning with enterprise strategy, compliance requirements, and agile delivery commitments. The Product Mangager wil partner closely with Product, Technology, UX/CX, Legal/Compliance, Operations, and Commercial teams to translate business needs and VOC into prioritized features, measurable outcomes, and successful launches.

This role requires a proven leader with demonstrated ability to drive growth and change across large organizations with cross-functional support. An ideal candidate brings the ability to be an expert and advocate for our merchants and cardholders when representing their interests within Synchrony’s supporting organizations and digital product teams. This role will require ideating on not what is, but what could be and then communicating and at times selling that vision across the organization.  

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

Essential Responsibilities:

• Manage, develop, and drive Synchrony merchant channel product; provide visionary leadership and strategic direction for the portfolio to meet business growth, profitability, and customer needs

• Own the provider/merchant experience and work with leadership team to evolve and maintain the supporting point of sale for Synchrony merchants. 

• Align a cohesive strategy with our Health & Wellness, Home & Auto and Lifecycle teams to realize synergies across Synchrony point of sale channels 

• Define and deliver product strategy, roadmap and ultimately prioritization of a new features in concert with complementary and dependent point of sale channels 

• Work directly with Product Marketing, IT, Analytics, Sales and business stakeholders to improve merchant experience  

• Deeply understand merchant and customer journeys and internal workflows to inform new opportunities to improve associated experiences 

• Gather Voice-of-Customer feedback and process aggregate feedback from clients, consumers and internal teams to form recommendations on future capabilities and services  

• Partner with Marketing, and Commercialization teams to develop product marketing strategy and materials  

• Build a strong cross-functional network and foster close working relationships with internal stakeholders  

• Develop dashboards and metrics to communicate progress and channel performance.

• Coordinates legal, compliance, risk, and regulatory requirements for new capabilities and enhancements; ensures documentation and approvals are completed for releases.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school equivalent 9+ years of experience in product management, sales, or marketing in credit or financial services industries.

• 5+ years of product management or product marketing experience

• Proven project or program management experience in cross functional environment  

• Experience working in SAFe Agile frameworks or similar agile methodologies.

• Ability and willingness to travel up to 25%.

Desired Characteristics:

• Experience with financial services and specifically financing 

• Experien