Field Service Representative

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. 

Inizio Engage is building a nationwide team of Field Service Representatives. This is an excellent entry-level role in the healthcare and pharmaceutical industries. The team will be dedicated to providing services to Inizio’s client.  

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

Why You’ll Love Working Here 

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: 

• Competitive pay that recognizes your experience, expertise, and impact 

• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave 

• Company-paid holidays so you can rest, recharge, and focus on what matters most 

• Recognition programs, contests, and awards that celebrate your contributions 

• Continuous growth opportunities through learning, leadership development, and career advancement support 

• A collaborative culture where your ideas are valued and your work makes a difference 

We’re also proud to be recognized for creating an exceptional employee experience: 

• Best Place to Work in BioPharma — 2022, 2023, 2025 

• Certified Great Place to Work® — 2021, 2023, 2025, 2026 

Learn more: https://www.greatplacetowork.com/certified-company/7003732 

 
What will you be doing?   

• Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings. 

• HCP engagement will involve probing, answering questions (e.g., where physician is currently sending scripts and why, potential benefits of a new approach, where to find supply)    

• Maintain an expert understanding of the Product, access landscape, patient education, consumer education, and factors influencing the market environment.  

• Understand and use only approved promotional materials to support marketing message.     

• Maintain an in-depth and knowledge of related disease state and market dynamics, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.     

• Implement the strategic call plan to exceed goals for assigned geographies.      

• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office.     

• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts.     

• Ensure that provider understands the benefits of utilizing the Specialty Pharmacy network at the local level to support patient access to care  

• Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary.     

• Customize the delivery of sales messages to align with known customer needs.      

• Share information on approved support resources.     

• Complete all call reporting responsibilities following current procedures (based on scope of SOW).     

• Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to maintain supplies, equipment, and records