Boutique Director- Orveda

Orveda Boutique Director

The role includes managing the operation of the Orveda Boutique and the Spa, the successful launch and growth of the business and delivering an ultra-premium experience for the consumer.

• Responsible for all day-to-day aspects of the Boutique, inclusive of retail selling, scheduling appointments, oversight of team/personnel management, and high-touch customer service
• Manage all activities related to cleaning, maintenance, opening/closing tasks
• Manage inventory levels and offerings – ability to make merchandising recommendations and adapt the retail offerings to clientele’s personal and seasonal needs
• Managing & optimizing VIP client list
• Lead the opening of the new retail space
• Partner with the Marketing and IM/PR team to create a content schedule of events that align with our brand image
• Lead and own the Maison P&L
• Order supplies as needed
• Assist with quarterly reports on Boutique and Spa performance with recommendations to grow the business
• Build strong relationships with customers to drive repeat business
• Manage escalated client issues
• Ability to work flexible hours including early and late shifts, weekends & holidays
• Be a true ambassador of the brand
• Exemplify excellence and provide a high standard of customer service
• Manage overall project plan and timeline to open the Madison Avenue location on budget and on schedule
• Liaise and facilitate communications with all involved parties such as real estate, legal, store design, construction and internal departments to ensure timely delivery of tasks
• Responsible for establishing opening plans in conjunction with marketing lead
• Manage a team of 5+ people

Experience

•       Opening and operating retail stores in the beauty/beauty services space

• Experience leading and owning a Boutique P&L
• Experience working with non-invasive machines such as laser, RFI, etc.
• Understanding of customer centric operations and seamless commerce
• Competency in strategic planning, business planning and operational development
• Experience in operational process improvement and leading structured change/improvement projects
• Successful management of store personnel of 5 plus people, building a culture of collaboration and accountability.
• High competence / knowledge of data analysis and performance management of operation metrics

 

EQUAL EMPLOYMENT OPPORTUNITIES

  

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact cotyjobsUS@cotyinc.com. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

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Base Salary Range: $135,000- 175,000