Asst Front Office Manager

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Assistant Front Office Manager!

This position is located at the Embassy Suites by Hilton in San Luis Obispo, CA.

Purpose for the Position: 
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

Essential Responsibilities: 

1. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
2. Confers and cooperates with other managerial staff to ensure coordination of hotel activities.
3. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
4. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
5. Answers inquiries pertaining to hotel policies and services. 
6. Ensure smooth check-in/check-out experiences, guest interactions, and guest satisfaction.
7. Arranges for private telephone line and other special services.
8. May patrol public rooms, investigate disturbances, and warn troublemakers. 
9. Participate in the recruitment process for front office staff.
10. May receive and process advance registration payments. 
11. May send out letters of confirmation or return checks when registration cannot be accepted.
12. Respond to guest’s special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
13. Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department. 
14. Develops short-term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
15. Increases level of guest satisfaction by delivering an improved product through employee development, job engineering, and quality image.
16. Manages in compliance with local, state, and federal laws and regulations. 
17. Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. 
18. Maintains procedures for credit control and handling of financial transactions.
19. Maintains procedures for security of monies, guest security and emergency procedures.
20. All other duties as assigned by a manager or supervisor.

Skills and Abilities: 

• Read and interpret business records and statistical reports.
• Analyze and interpret policies established by administrators.
• Understand the government regulations covering business operations.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.

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