Customer Support Specialist (After Hours)

EquipmentShare is Hiring a Customer Support Specialist  (After Hours) 

EquipmentShare is searching for a Customer Support Specialist for our Columbia, MO office to help us provide exceptional service and support to EquipmentShare’s customers. This position is for a three days on and three off shift working an 11 am to 11 pm. 

About EquipmentShare

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor. We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure, and increase productivity. EquipmentShare’s product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications.

EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators.

EquipmentShare’s rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it’s a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we’ve built into our rental fleet. And it’s just the beginning of our journey to establishing a global presence.

Your Opportunity to Grow With Us

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improves our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.

We’re seeking a Customer Support Specialist who loves a challenge and wants the  opportunity to grow with a fast-paced company. Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you’ll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best.

Primary Responsibilities

• A true passion for delighting customers with a best-in-class experience with every interaction!
• Perform job duties in accordance with EquipmentShare's vision, mission, and values. 
• Provide excellent customer service for EquipmentShare's customers with clear answers to inquiries and appropriate referrals, as needed
• Response to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner and within established quality and service standards.
• Establish and maintain professional working relationships with internal and external customers and co-workers.
• Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the right solutions and fulfilling rental orders.
• Manage time effectively to ensure productivity levels and turnaround times are within established service standards. 
• Perform administrative functions within core systems, such as setting up new users and profiles, purchase order maintenance, service requests, and call-off requests.
• Utilize appropriate resources to ensure work is completed efficiently and within established service standards. 
• Engage with new customers throughout the onboarding process to educate them on specific areas of doing business with EquipmentShare, such as self-service options, billing and payment features, rental agreements and contracts, and insurance requirements.
• Comply with EquipmentShare’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times.
• Enhance industry and technical knowledge through actively participating in learning and growth opportunities.
• Work collaboratively with co-workers to achieve departmental and company goals and standards.
• Perform other duties and responsibilities as assigned.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people wh