Operations Coordinator, Islander Housing

Job Title

Operations Coordinator, Islander Housing

Agency

Texas A&M University - Corpus Christi

Department

Housing Administration

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs.  As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

 

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

 

Learn more information here!

PURPOSE

The Operations Coordinator serves as a day-to-day specialist for several critical Islander Housing services. These services – including communication, event setup and support, package and software logistics, and card access security functions – provide a safe and comfortable physical environment for residents in their academic and personal development. The Housing Operations Coordinator provides excellent customer service within University Housing.  

RESPONSIBILITIES

OPERATIONS – 60%

• Oversee the occupancy management of assigned areas, including the coordination of check-ins, check-outs, room changes, building condition reports, room condition reports, roommate agreements, fire, health, and safety inspections, and damage billing.

• The Operations Coordinator will also conduct routine inspections to include fire drills and life safety system, move-in/move-out room conditions, grounds, health & safety, and readiness.

• Supervise the Student Operations Team. To include the training on how to perform tasks, activation of student phone, mail, managing the student rotation schedule and overseeing the payroll

• Provide and ensure excellent customer service. Monitor and evaluate desk operations in all University Housing office locations. Respond to resident complaints and issues at the direction of the Assistant Directors of Housing Student and Facility Operations. Assist in the implementation of StarRez modules and provide support and backup for all StarRez modules impacting housing operations.

• Monitoring desk and building resources, building storage room inventory and upkeep.

• Check rooms/buildings for proper setup and inspect buildings prior to resident arrival

COORDINATION – 40%

• Aid in community operations such as break closings and housing selection

• Management of housing tours and tour guides.

• Conduct ongoing key audits. Monitor lock usage through regular and spot audits of lock software, and desk operations. Serve as lead within university housing for all aspects of card access software and training.

• Perform other duties as assigned.

WHAT YOU WILL NEED

• Associate's degree.

• Five (5) years of related experience.

• Equivalent combination of education and experience may be considered as a substitution for minimum qualifications: Bachelor's degree and three (3) years of related experience OR Master's degree and one (1) year of related experience.

• Excellent organizational skills.

• Detail oriented.