Vice President of Product Success

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

Overview of Job/Team:

SpyCloud is seeking a strategic, technically fluent, and customer-obsessed Vice President of Product Success to lead our newly formed Product Success Organization (PSO). This role will oversee a broad team of technical customer-facing professionals—including Support Engineers, Technical Account Managers, Product Success Engineers, Integrations Engineers, and Professional Services—focused on enabling seamless deployment, product adoption, and long-term value realization for our most strategic customers. 

You will shape the vision, structure, and delivery model of this organization, ensuring that SpyCloud delivers unmatched technical partnership and outcome-driven success for enterprise customers across their entire lifecycle.

 

What You'll Do:

🧭Organizational Leadership 

• Build and lead a world-class Product Success Organization with deep technical capabilities and strong customer engagement discipline. 
• Define strategy, KPIs, processes, and operational rhythm for PSO aligned with customer maturity, retention, and success outcomes. 
• Foster a culture of innovation, ownership, and excellence that prioritizes customer impact above all.  

🤝 Strategic Customer Enablement 

• Own the technical success of strategic customers—from onboarding and deployment through expansion and renewal. 
• Partner with Sales, Product, and Customer Success teams to ensure the seamless transition from deal close to product adoption. 
• Serve as an executive sponsor and strategic advisor in customer engagements. 

🧰 Enablement, Tools, and Frameworks 

• Oversee the development of tooling, dashboards, documentation, and demo environments that support scalable onboarding and customer self-service. 
• Lead the creation of value demonstration frameworks (e.g., ROI metrics, maturity benchmarks, usage health scores). 

🔁 Feedback, Insights & Advocacy 

• Establish structured feedback loops to collect and communicate customer insights to Product, Engineering, and Marketing. 
• Influence roadmap development by representing the voice of the technical user and enterprise customer. 
•  Serve as an internal and external thought leader in technical customer engagement. 

📊 Operational Excellence 

• Monitor and improve key metrics such as Time to Value, Deployment Velocity, Product Adoption, Technical Health, and Renewal Influence. 
• Drive automation, efficiency, and repeatability across customer-facing technical operations.

 

Requirements:

• 12+ years in post-sales technical roles (Support, TAM, Solutions Engineering, Customer Success), including 5+ years in executive leadership. 
• Experience scaling global technical organizations in a high-growth B2B SaaS or cybersecurity company. 
• Deep understanding of enterprise technical architectures, APIs, integrations, and security environments. 
• Proven ability to build cross-functional alignment and influence C-suite stakeholders. 
• Strong communication skills with the ability to clearly articulate value across business and technical audiences. 
• Passion for customer success, innovation, and continuous improvement.

 

Nice to Have:

• Prior experience leading onboarding, implementation, or professional services functions. 
• Familiarity with tools like Gainsight, Salesforce, Confluence, Postman, and/or 
• customer-facing analytics platforms. 
• Domain expertise in threat intelligence, identity, authentication, or cybercrime risk mitigation.

SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: