Telephone Operator (LJ)

Job Description

Answers and routes calls received by the Hospital's main telephone, paging and doctor's answering systems. Performs miscellaneous clerical and receptionist duties.

Job Responsibility

 

• * Answers and routes calls received by the main telephone, paging and doctor's answering service systems.
• * Provides patient information assistance to callers.
• * Monitors all emergency alarms and dispatches appropriate response teams.
• * Maintains appropriate logs and records.
• * Greets visitors at front desk of hospital lobby.
• * Directs visitors to their destination by providing verbal directions and handouts.Must be familiar with the physical layout of the hospital.
• * Ensures transportation for patients to, from and within the System.
• * Provides access to telephonic interpreter services for visitors and patients with limited English proficiency.
• Performs related duties, as required.

*ADA Essential Functions

 

Job Qualification

 

• High School Diploma or equivalent, required.
• Ability to work additional shifts, as needed.
• Gracious manners, pleasant speaking voice, clam demeanor and the ability to work under stress is required.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).