Community Services Manager

Title of Position:                                 Community Services Manager

Location:                                             CONREP/Forensic Community Treatment Program 

Exempt/Non-Exempt:                         Exempt

Union/ Non-Union:                             Non-Union

Supervisor:                                         Program Director                 

Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) )-bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.

SUMMARY OF POSITION

The Community Services Manager serves as a member of the management team and oversees the work of the Home Visit Counselors and Case Managers to ensure all services are provided in line with contractual requirements of the Department of State Hospitals. The Community Services Manager oversees all aspects of home visits, urinalyses, and case management services provided on-site and in the community. This role also involves being a liaison to residential facilities, benefits and medical resources in the community, urinalysis labs, transportation providers, and other Gateways Hospital departments.

ESSENTIAL DUTIES

• Overseeing the work of the Home Visit Counselors and Case Managers, which includes recruiting, training, evaluating performance, coaching, and implementing disciplinary action as warranted.
• Ensuring thorough home visits are conducted in line with contract requirements. This is accomplished in part by maintaining assignment lists in line with level of care requirements, shadowing staff conducting home visits, providing feedback and guidance, reviewing documentation, and tracking home visit schedules.
• Acting as a liaison with all residential facility administrators, ensuring there is open communication and collaboration regarding all matters related to clients’ residential placements.
• Identifying appropriate residential placements for incoming clients, ensuring the residential facility has thorough and updated referral packets for consideration of placement, and following up to ensure placements take place in line with the client’s needs.
• Intervening in a timely manner to address residential concerns that arise and engaging in problem solving with all relevant staff, clients, and community partners.
• Exploring additional community-based residential resources to link with resources at all levels of residential care.
• Staying informed on changes and trends in the area of community-based residential services, such as the Assisted Living Waiver.
• Ensuring the Case Managers link clients to all relevant community based resources in a timely manner, including benefits and community-based resources, and that this information is properly communicated to the treatment team, both verbally and in writing, and input in the electronic record.
• Overseeing the random urinalysis schedule and practices to ensure urinalyses are conducted and documented in accordance with contractual requirements.
• Assigning clients to random urinalysis colors, developing the schedule, and maintaining a staff schedule to ensure urinalyses are conducted in accordance with requirements.